Facets Product Specialist

Senior Facets Product Specialist

As a Senior Facets Product Specialist, you will make an impact by configuring, optimizing, and supporting Facets-based solutions that enable efficient, compliant, and member-centric payer operations. You will be a valued member of the healthcare technology team and work collaboratively with business stakeholders, product owners, analysts, quality assurance teams, data teams, and cross-functional healthcare operations partners.

In this role, you will:

• Configure and enhance Facets modules supporting claims processing, benefits administration, provider management, enrollment, and membership functions.
• Partner with business stakeholders to translate complex payer requirements into scalable technical solutions and detailed system specifications.
• Analyze payer operations and claims processes to identify opportunities for automation, optimization, and improved operational efficiency.
• Troubleshoot production issues, perform root cause analysis, and implement sustainable solutions that minimize business disruption.
• Develop, test, and maintain Facets workflows, configurations, and integrations to ensure data integrity, performance, and regulatory compliance.
• Collaborate with QA teams to define and execute testing strategies that ensure high-quality solution delivery.
• Optimize Facets performance by analyzing transaction volumes, system behavior, and integration points.
• Create and maintain technical documentation, configuration guides, and operational procedures.
• Support Agile delivery activities including requirements refinement, sprint planning, releases, and production deployments.
• Mentor team members on Facets best practices, payer processes, and technical solution design.

Work model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

Strong hands-on experience configuring and supporting Facets across claims, membership, billing, provider, and enrollment functions. Deep understanding of healthcare payer operations, including claims adjudication, benefits administration, provider management, and regulatory compliance. Experience gathering requirements and translating business needs into functional and technical Facets solutions. Proven ability to troubleshoot complex production issues and perform root cause analysis in enterprise healthcare environments. Experience with Facets integrations, data flows, and interoperability between upstream and downstream systems. Strong analytical, problem-solving, and stakeholder management skills. Excellent verbal and written communication skills with the ability to create clear technical documentation. Experience working within Agile or hybrid delivery environments.

These will help you stand out

Experience supporting large-scale healthcare payer transformation initiatives. Knowledge of healthcare data analytics, reporting, and operational performance measurement. Familiarity with healthcare regulatory requirements and industry standards. Experience mentoring developers, analysts, or configuration teams. Exposure to healthcare platform modernization, automation, and process improvement initiatives. AHIP certification or other healthcare payer industry certifications. Completion of Facets product training or advanced Facets certifications.

Applicants will be accepted till 09/30/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

The annual salary for this position will be in the range of $72K - $80K depending on experience and other qualifications of the successful candidate

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai.

Things to know before you apply

• Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
• Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
• AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
• Open position: Unless otherwise stated, this job posting is for an open position on our team.
• Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.
• Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.