Customer Service Rep | Irving, TX
* Please read description, this is a Bilingual Customer Service role.*
$18 - $20/hr.
Established and growing company in Irving, TX is looking for an experienced Bilingual (English/Spanish) Customer Service Representative to join their successful team.
Duties include but are not limited to -
Answering Inbound Phone Calls
Providing Outstanding Customer Service
Help/Assist and work with Dealers/Customers
Data Entry
Write up and log new orders
Provide Basic pricing/quotes and stock availability
Follow-up on and log contact information for orders available for pick-up
Answer e-mail Communication
Problem Solve by listening and coming up with solutions or help
Able to work in group/team setting
Bring Energy and excitement to each interaction/phone-call
Schedule: Monday – Friday, 8am – 5pm, this could change at times depending on workload and warehouse needs as well.
Desired qualities -
Self-motivated individual
Fast learner- Job will be more on the job training versus computer training
Multi-tasker- Be able to answer phones, emails, and walk-in customers
Outgoing personality- We need someone that isn’t shy to speak with customers
Dependability- Always on time and ready to work. Attendance is important so no late or calling out
Bilingual- proficient in English and Spanish since there is a influx of both languages in this sales center
Active Listener- Be able to listen and understand the different product and customer needs
Problem solver- There will be times to make judgment calls on assistance within and above their knowledge level.
Compensation: $18 - $20/hr.
Attire: Business casual
Resumes go to mari.alba@expresspros.com
Customer Service Rep • Irving, TX, US
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