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Creative Financial Staffing
Customer Project CoordinatorCreative Financial Staffing • Mishawaka, IN, United States
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Customer Project Coordinator

Customer Project Coordinator

Creative Financial Staffing • Mishawaka, IN, United States
14 days ago
Salary
$41,600.00–$45,760.00 yearly
Job type
  • Full-time
Job description

Customer Project Coordinator

Location: South Bend, IN Schedule: Full-Time, Monday-Friday Salary: $41,600-$45,760

Position Overview

Our client is seeking a Customer Project Coordinator to join their team on a temp-to-hire basis. This role is ideal for someone who enjoys building customer relationships, coordinating multiple projects, and taking ownership of tasks from start to finish. The right person is a self-starter with excellent communication skills, strong organizational abilities, and a desire to grow within a company known for long-term employee retention.

Key Responsibilities

  • Serve as the primary point of contact for customers throughout the installation process.
  • Coordinate new telephone and security camera system installations from start to finish.
  • Meet with customers to understand their needs and determine system configuration requirements.
  • Schedule technicians, equipment, and resources to ensure successful project completion.
  • Visit customer sites during installations to assist with coordination and ensure a smooth implementation.
  • Train customers on the operation of their new phone and camera systems before, during, and after installation.
  • Follow up with customers after installation to answer questions, make system adjustments, and ensure satisfaction.
  • Handle incoming customer inquiries by phone and email, providing ongoing support and troubleshooting.
  • Coordinate parts ordering and staging for upcoming installations.
  • Utilize CRM software (Tigerpaw training provided) to manage customer information and projects.
  • Maintain accurate project documentation and update customer records.
  • Work closely with technicians, customer service representatives, and internal departments to ensure exceptional customer service.

Qualifications

  • 2+ years of customer service, account coordination, project coordination, or related experience preferred.
  • Previous project coordination or light project management experience is a plus.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Self-motivated with the ability to work independently without constant supervision.
  • Team-oriented with a collaborative mindset.
  • Proficiency in Microsoft Excel (basic functions).
  • Experience with CRM software is preferred (Tigerpaw experience is a plus; training provided).
  • QuickBooks experience is a plus but not required.
  • Valid driver's license with a clean driving record required.
  • Willingness to travel locally to customer sites as needed
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Customer Project Coordinator • Mishawaka, IN, United States

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