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THE PERSON:
We are looking for a detail-oriented RMA Specialist to manage return merchandise authorization (RMA) requests from customers. This role coordinates device returns and replacement shipments, supports customers throughout the process, and ensures
accurate tracking of inventory and orders across Salesforce and SAP. The ideal candidate is organized, communicates clearly, and can collaborate effectively with Compliance and Logistics teams to resolve RMA-related issues.
KEY RESPONSBILITIES:
- Process customer RMA requests and manage cases end-to-end in Salesforce.
- Coordinate the return of defective or unwanted devices and the shipment of replacement units.
- Send clear instructions to customers regarding the return and replacement process, and provide support if issues arise.
- Clarify case details with customers when additional information is needed.
- Collaborate with the Compliance team and Logistics team to resolve RMA cases and ensure policy adherence.
- Troubleshoot and resolve any issues related to RMA cases in a timely manner.
- Review and verify orders in SAP for accuracy and compliance.
- Monitor and maintain inventory records in SAP.
- Prepare and submit monthly RMA and inventory reports.
- Participate in testing new Salesforce features and functionality as they are released.
- Support quarterly regression testing of Salesforce prior to production releases.
- Leverage AI-powered tools and automation to streamline RMA case triage, response drafting, and data entry workflows.
- Use AI-driven analytics to identify trends in RMA volumes, common failure modes, and process bottlenecks.
QUALIFICIATIONS:
- Experience with Salesforce (case management) preferred; willingness to learn required.
- Familiarity with SAP or similar ERP systems is a plus.
- Strong attention to detail and organizational skills.
- Good written and verbal communication skills for customer-facing interactions.
- Ability to collaborate cross-functionally with Compliance and Logistics teams.
- Comfortable working independently in a remote environment.
- Proficiency with AI and generative AI tools (e.g., ChatGPT, Copilot, Salesforce Einstein) to enhance productivity and decision-making.
- Ability to evaluate and adopt emerging AI capabilities for process improvement and workflow automation.
ACADEMIC CREDENTIALS:
Bachelor's degree in Engineering
This role is not eligible for visa sponsorship.
#LI-DNI
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.
AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD's “Responsible AI Policy” is available here.
This posting is for an existing vacancy.
RMA Specialist • Santa Clara, CA, US
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