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Account ManagerBrightView • Carlsbad, CA, United States
Account Manager

Account Manager

BrightView • Carlsbad, CA, United States
1 day ago
Job type
  • Full-time
Job description

Account Manager

The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.

Duties and Responsibilities:

  • Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio
  • Develop accurate estimates and takeoffs for both new and existing clients as needed
  • Deliver timely bid proposals and designs for enhancement projects.
  • Generate referrals from existing client base and communicate leads to Business Developer
  • Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact
  • Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
  • Lead and facilitate the resolution of client concerns or issues
  • Ensure timely account renewals within the assigned client portfolio
  • Proactively assess and address site enhancement needs during visits
  • Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations
  • Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met
  • Support hiring, training, and coaching of field crews for the assigned portfolio
  • Promote and enforce safety policies and procedures
  • Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
  • Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings
  • Maintain proper account documentation and notes in the CRM system
  • Monitor and maintain satisfactory accounts receivable levels
  • Coordinate with the Branch Administrator to keep client records and contact information current
  • Perform additional duties as assigned by the Branch Manager

Education and Experience:

  • Associates or Bachelors degree in a business-related field, or equivalent experience in a customer-focused service industry
  • Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.
  • Strong written and verbal communication skills.
  • Demonstrated leadership and coaching abilities
  • Ability to foster collaboration and teamwork

Physical Demands/Requirements:

  • Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
  • Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
  • Customarily and regularly spends more than half of the time working away from BrightViews places of business, walking job sites, selling and obtaining orders or contracts for BrightViews services
  • Ability to travel by car, train, and plane
  • Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours
  • Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:

  • Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week
  • Field-based position, a combination of office and customer-facing

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time

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Account Manager • Carlsbad, CA, United States

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