Customer Contact Specialist
- Full-time
Job Introduction
We are recruiting for a Customer Contact Specialist to join our Toyota dealership in Lincoln.
Hours of work are 8:30am to 6pm, Monday to Friday.
Basic salary of £30,000 with an OTE of £40,000 plus benefits.
This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.
Role and Responsibilities
• Actively generate renewals leads and coordinate appointment bookings across the Toyota Group to drive vehicle sales using available systems and databases.
• Engage with customers through our live chat platform to manage incoming enquiries.
• Conduct daily prospecting, run campaigns within designated systems, and update KPIs and efficiencies consistently.
• Contribute to increasing the Dealership’s retention rates and achieving set targets.
• Liaise directly with our client database, maintaining a high standard of professionalism.
• Exceed internal and external customer expectations in line with company best practices.
• Perform any other reasonable duties as directed by your manager.
About you
- Customer focused with excellent communication & organisational skills
- Self-motivated & target driven
- Able to work on your own or as part of a team
- Ability to use your own initiative to provide impeccable customer service
- Smart and presentable with an outstanding telephone manner
- Competent using Microsoft Office
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 33 days holiday including bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events