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TikTok Shop Live Operator

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplacesincluding Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre.

We need a TikTok Shop Live Operator to support the technical execution and production of TikTok Shop livestreams for leading global brands. This role is responsible for ensuring livestreams run smoothly from setup through completion, supporting hosts and producers, managing live selling tools, and monitoring performance in real time. This is an ideal opportunity for someone who enjoys live production, thrives in fast-paced environments, and has a passion for social commerce. This is a full-time role and will work a hybrid schedule based in Los Angeles.

What is a day in the life of a TikTok Shop Live Operator?

• Set up, test, and operate livestream equipment, software, and TikTok Shop tools, ensuring all technical, product, inventory, pricing, and discount elements are accurate and ready before going live.
• Manage livestream flow in real time product pinning, promotion timing, script cues, event pacing, offers, bundles, and audience engagement tools.
• Monitor performance metrics (viewers, engagement, CTR, conversion, sales) and make real-time adjustments to maximize results.
• Coordinate with hosts, creators, producers, brand teams, and moderators to execute run-of-show plans and ensure smooth broadcasts.
• Troubleshoot technical and operational issues live, escalating when needed and minimizing disruptions.
• Track post-livestream results and provide insights and recommendations to improve future performance.
• Stay current on TikTok Shop trends, platform updates, and best practices; collaborate cross-functionally with ecommerce, marketing, creative, and customer support teams.

What will I need to thrive in this role?

• Bachelor's degree in Marketing, Ecommerce, Communications, Business, or a related field preferred.
• 1 year of experience in ecommerce, livestream operations, digital marketing, social commerce, or marketplace operations; familiarity with TikTok Shop, TikTok LIVE, or similar platforms preferred.
• Strong technical aptitude with the ability to quickly learn livestream production tools, equipment, and software (OBS, audio/video/lighting setups, streaming tools); experience with studio operations is a plus.
• Excellent problem-solving skills with the ability to stay calm under pressure, make quick decisions, and resolve issues during live broadcasts.
• Strong organizational, project management, and communication skills, with a detail-oriented focus on execution accuracy.
• Experience with promotional planning, merchandising, or online sales optimization; knowledge of TikTok trends, audience behavior, and platform features preferred.
• Proficiency in Excel, Google Sheets, or reporting dashboards; comfortable working with performance data and making real-time adjustments.
• Professional-level fluency in spoken and written English; flexible schedule availability including evenings and weekends.

What does high performance look like?

• Delivering consistently smooth, error-free livestream experiences.
• Quickly identifying and resolving technical or operational issues during broadcasts.
• Maintaining accurate execution of product promotions, showcases, and livestream workflows.
• Supporting hosts and production teams to maximize engagement and conversion opportunities.
• Contributing operational insights that improve livestream efficiency and performance over time.
• You follow through with all assignments in a timely manner
• You give 100% to all tasks and projects you are given
• You will take full ownership of your projects and follow through to completion

What is my potential for career growth?

This role is a launchpad into the fast-growing world of social commerce and live selling. You'll build hands-on expertise in livestream production, TikTok Shop operations, and real-time commerce, skills that are increasingly in demand across the industry. High performers have a clear path to grow into roles such as Livestream Producer, Livestream Manager, or Social Commerce Specialist, with opportunities to take on broader content and ecommerce leadership responsibilities within Pattern.

Beyond the title progression, you'll gain deep cross-functional exposure, working alongside account managers, brand teams, marketing, and creative building a network across some of the world's leading global brands. Pattern's scale means you're not just operating streams; you're learning how top-tier ecommerce strategy comes to life in real time, giving you a rare combination of technical, commercial, and creative experience that opens doors across the industry.

What does success look like in the first 30, 60, 90 days?

• First 30 days: Completing onboarding on Pattern processes, livestream technology, and TikTok Shop tools; shadowing livestream operations and becoming familiar with production workflows and brand requirements
• First 60 days: Independently supporting livestream operations and technical execution; demonstrating proficiency with TikTok Shop live selling tools and successfully troubleshooting common operational and technical challenges
• First 90 days: Independently operating livestream sessions with minimal supervision; contributing recommendations that improve livestream efficiency and performance contributing operational insights that make you a trusted partner for hosts, producers, and account teams

What is the team like? You will work closely with Livestream Hosts, Producers, Account Managers, and the Head of Live for TikTok Shop. This team is collaborative, fast-moving, and focused on delivering exceptional livestream commerce experiences for world-class brands. Sounds great! What's the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes.
• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern's talent acquisition team
• Video interview with a hiring manager
• Professional reference checks
• Executive review
• Offer

How can I stand out as an applicant?

• Quantify your livestream or ecommerce impact GMV, conversion rates, viewer retention, or issues resolved numbers speak louder than descriptions.
• Share examples of staying calm and executing flawlessly under live pressure, whether troubleshooting mid-broadcast or managing product promotions in real time.
• Demonstrate Partner Obsession by highlighting moments you went above and beyond for a host, brand, or client to ensure a seamless livestream experience.
• Show genuine TikTok Shop knowledge, platform features, live selling mechanics, audience behavior, and any personal or side projects that reflect your passion for social commerce

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include