Primary Skills: Banking Operations (Expert), Back Office (Proficient), Policy Interpretation (Expert), Process Implementation (Proficient), Bill Payments (Proficient)
Contract Type: W2 (Part-time 4 hours/ day)
Duration: 5+ Months
Location: Los Angeles, CA/ Remote
Pay Range: $38 - $40 per hour on W2
Job Summary: This role supports the online enrollment team, focusing on managing online banking profiles and bill pay/wire enrollments. It requires identifying and escalating potential fraudulent activity based on sound judgment and bank procedures. The specialist will also contribute to general operations and team support, requiring strong policy interpretation and process management skills.
Key Responsibilities: - Process daily online bill pay, wire enrollments, and online banking profile account maintenance.
- Detect and report suspected fraudulent activity using available tools and procedures.
- Escalate identified fraud cases immediately to leadership for prompt action.
- Assist with various operational tasks to support the online enrollment team.
- Interpret and apply financial services policies and procedures effectively.
Must-Have Skills: - Minimum three years of financial services operations experience.
- Demonstrated ability to detect and report suspicious financial activity.
- Proven experience in interpreting and applying operational policies and procedures.
Industry Experience: Financial Services / Securities Industry
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