Behavior analyst h1.location_city

Key Responsibilities

Business Analysis & Requirements Definition

• Lead the elicitation, analysis, refinement, and validation of business, functional, and non-functional requirements using recognised tools, techniques, and frameworks, ensuring clarity and traceability
• Produce professional, well-structured artefacts including user stories, process maps, business rules, acceptance criteria, data definitions, and future-state operating models
• Ensure all requirements reflect a strong Customer Focus, grounding solutions in real operational and customer need
• Demonstrate Accountability by ensuring requirements are testable, prioritised, and understood by delivery teams.

Process & Service Improvement

• Conduct comprehensive gap analyses and evaluate opportunities to streamline, automate, or modernise business processes
• Model current and future-state processes using BPMN 2.0 or equivalent standards
• Work collaboratively with operational teams to define value-driven improvements, promoting Innovation and continuous improvement
• Ensure solutions uphold Compassion and fairness for vulnerable populations, frontline staff, and service users.

Solution Shaping & Delivery Support

• Translate business needs into solution options, considering technical feasibility, service impact, and potential risks
• Partner with Product Owners, architects, and delivery leads to ensure designs reflect both business intent and user needs
• Support backlog prioritisation, sprint planning, and iterative refinement to foster Collaboration between business and technical teams
• Maintain Accountability for ensuring analysis outputs support predictable, high-quality delivery.

Change Management & Business Readiness

• Contribute to change impact assessments, stakeholder mapping, and business readiness planning, ensuring transitions are smooth and human-centred
• Work closely with change and communications teams to support effective engagement, applying Compassion and clarity when explaining impacts on colleagues and customers
• Help embed new processes and behaviours while respecting the diverse needs of teams and service users.

Data Analysis & Insight

• Perform qualitative and quantitative analysis to support evidence-based decision-making and business case development
• Support definition of KPIs, reporting requirements, user journeys, and performance measurement
• Ensure insights consider operational realities and maintain strong Customer Focus and fairness.

Stakeholder Engagement & Leadership

• Build strong, trusting relationships across business units, delivery teams, and leadership
• Facilitate workshops, playback sessions, and interviews with confidence, encouraging open dialogue, Respect, and psychological safety
• Manage tension, ambiguity, and competing viewpoints with professionalism and Compassion, ensuring alignment without compromising integrity
• Act as a role model for Collaboration, supporting a positive working culture across the PMO and wider organisation.

Quality, Governance & Continuous Improvement

• Maintain the highest standards of documentation quality, alignment, version control, and governance compliance
• Contribute to developing BA standards, frameworks, tools, and templates, promoting Innovation and continuous improvement
• Mentor junior BAs by providing constructive feedback, structured development support, and a culture of Respect and inclusive learning.

Accountabilities

• Ensure the delivery of clear, complete, and high-quality requirements aligned with business objectives
• Maintain ownership of analysis quality throughout the project lifecycle
• Ensure solutions are grounded in strong Customer Focus, fairness, and accessibility
• Proactively identify risks, issues, and dependencies linked to analysis outputs
• Support smooth change and adoption processes by applying Compassion and clarity in communication
• Foster strong cross-team Collaboration and ensure stakeholders remain aligned
• Promote Innovation by challenging the status quo and identifying opportunities to improve systems and services
• Demonstrate Respect in all interpersonal interactions and uphold organisational ethics and policies.

Key Skills & Experience

Essential

• 3-5 years' experience in business analysis, including requirements elicitation, process mapping, and solution shaping.
• Strong analytical and problem-solving skills.
• Excellent facilitator, confident leading workshops and discussions with diverse groups.
• Experience producing high-quality requirement sets, business cases, and process documentation.
• Skilled in Agile, SAFe, and / or Waterfall delivery environments.
• Strong communication skills, demonstrating Respect, active listening, and constructive challenge.
• Experience engaging in cross-team Collaboration and stakeholder management.
• Proficiency with Microsoft Office, Visio, BPMN 2.0 or equivalent modelling tools.

Desirable

• Experience with data analysis tools (e.g., Power BI, SQL).
• Familiarity with Azure DevOps, JIRA, or similar tooling.
• Understanding of service design, user experience, or domain-specific constraints.
• Knowledge of employment, health, or disability service sectors.

Qualifications

Essential

• Recognised Business Analysis qualification (e.g., BCS Business Analysis Diploma, BCS Foundation Certificate, or equivalent).
• Agile delivery certification (e.g., AgilePM, SAFe, Scrum Master / PSM).
• Training in BPMN 2.0 or equivalent process modelling standards.
• Demonstrable ongoing professional development.

Organisational Values

The Senior Business Analyst should embody and promote these values in all work :

• Accountability - Taking responsibility for actions, outputs, and outcomes.
• Compassion - Engaging with empathy, care, and understanding.
• Collaboration - Bringing people together to solve problems and deliver meaningful results.
• Customer Focus - Ensuring solutions deliver value and positive experiences.
• Innovation - Seeking better, smarter, or more efficient ways of working.
• Respect - Treating all colleagues, customers, and partners with fairness and dignity."

EEO Statement

• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

45,000.00

Maximum Salary

55,000.00