Claims processor Jobs in Phoenix, AZ

Exceed The Expectations Of Our Residential Mortgage Borrowers & Business Partners

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

We're growing our DTC Processing team in Fort Washington, PA and Tempe, AZ!

Primary Function

The Processor works in conjunction with Sales to ensure all loans in assigned pipelines are facilitated through the loan manufacturing process. Additionally, this role will maintain daily workflow prioritization & perform the proper due diligence to ensure every loan has been processed in quality, timely and efficient manner. The Processor establishes communication with all 3rd parties tied to the transaction, including, but not excluded to the appropriate Title Company and Appraisal Management Company. The Processor also works closely with our internal departments: Underwriting, Secondary, Closing and Post-Closing.

Principal Duties

• Establishes proper communication with Borrower (where necessary).
• Actively communicates with all 3rd Parties.
• Completes the proper due diligence on any/all loan conditions received from Sales.
• Processes all loans according to established NPF Service Level Agreements
• Performs necessary pipeline tasks required to clear all assigned Processing Conditions.
• Processes all files pursuant to the NPF pre-closing checklist.
• Properly maintains satisfactory monthly quality scores.
• Coordinates all closing requests received from Sales.
• Audits files for compliance throughout the loan process: RESPA/GFE, all applicable State/Federal tests, TILA & other required state specific disclosures.
• Prepares loan file for final review by Processing Manager
• Performs related duties as assigned by management.

Education and Experience Requirements

• High school diploma or equivalent, required.
• Bachelor's degree, preferred.
• 2 - 4 years' mortgage industry processing experience.

Knowledge, Skill, and Ability Requirements

• Ability to work and thrive in a fast-paced environment.
• Able to handle multiple tasks and meet deadlines.
• Detail oriented
• Excellent written and verbal communication skills
• Must work well in a team environment.
• Proficient with MS Office

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.