Client associate h1.location_city

FLSA Status

Nonexempt

Earliest Start Date

14 openings available to start on August 18, 2025

Salary

Undergraduate Students: $18 / Hour

Graduate Students: $22 / Hour

Hours per Week

19.5 Hours per Week

Hiring Department

Tech Infor Services

Required Application Materials

A resume and letter of interest is required to apply. Candidates under final consideration will also be required to submit professional references, college degree information, and employment history to an online third-party vendor.

About Us

For more than 140 years, The University of Texas System has improved the lives of Texans — and people all over the world — through education, health care, and research. The System consists of nine academic institutions, five health institutions, and The University of Texas System Administration. The institutions of the UT System employ more than 116,000 faculty, health care professionals, researchers, support staff, and student workers.

The UT System Administration is primarily based in Austin, Texas. It supports the missions of the System’s fourteen institutions by providing financial, legal, planning, purchasing, government relations, communications, development, and other central services. Serving a growing state, the UT System Administration strives to provide a welcoming, supportive work environment that embraces different perspectives - not only because it enables the organization to be stronger, creative, and thoughtful, but because it is the right thing to do. To that end, UT System Administration embraces state laws on and employment preferences.

Purpose of Position

This position will support the Client Services Team within the Office of the Chief Information Officer. The Client Services Student Assistant will play a pivotal role in supporting and enhancing the productivity of the UT System Administration staff through supporting and troubleshooting technical issues, working with equipment inventory and supporting IT-related projects. This role is ideal for students looking to gain practical experience in information technology and client support.

Essential Functions

• Provide basic IT support for end users, focusing on Windows, Mac, Device support, and Microsoft Office 365.
• Assist in computer refresh projects including preparation and setup of computers for end users.
• Offer basic help desk support under the guidance of Client Services staff.
• Coordinate the logistics for the pickup and delivery of IT equipment across departments.
• Maintain and ensure functionality of equipment in conference rooms through regular checks and maintenance.
• Manage incoming calls for the Client Services help desk, ensuring efficient routing and resolution of queries.
• Create and manage help/support tickets to track and resolve user issues.
• Participate in additional projects and duties as needed to support various IT initiatives and improvements within the department.
• Support IT inventory and surplus processes.
• Other duties and projects as assigned.

Knowledge, Skills & Abilities

• Understanding of general office practices and administrative procedures.
• Strong organizational and communication skills, capable of managing multiple tasks efficiently.
• Proficiency in using standard office equipment and familiarity with Microsoft 365 and basic IT principles.
• Demonstrated customer service skills, with a focus on providing exceptional support and resolving issues effectively.
• Enthusiasm for learning and adapting within a dynamic IT environment.

Required Qualifications

• Currently enrolled in an accredited university.
• Basic technical proficiency, including connecting and setting up hardware such as computer, monitor, keyboard, and mouse.
• Attention to detail and a commitment to producing accurate work.
• Ability to work both independently and collaboratively within a team environment.
• Availability to work 19.50 hours per week.

Preferred Qualifications

• Prior experience working in a similar client services or technical support role.

Working Conditions

• May work around standard office conditions.
• Lifting and moving objects.
• Uses standard office equipment.