Client associate Jobs in McAllen, TX

Client Support Program Administrator

The Client Support Program Administrator provides strategic leadership, operational oversight, and administrative direction for Texans Togethers Client Support Division. Through a hope-centered and strengths-based leadership approach, this position is responsible for ensuring children, youth, young adults, caregivers, and families receive coordinated services that promote safety, well-being, permanency, lifelong connections, and successful transitions to adulthood. The Client Support Program Administrator oversees multiple family-centered and youth-focused service programs, including Family Group Decision Making, Kinship Services, Local Permanency Services, Transportation Services, and Preparation for Adult Living. The position ensures programs are delivered effectively, meet contractual and regulatory requirements, achieve performance outcomes, and align with Texans Togethers mission and Community-Based Care model. This position serves as a key member of the leadership team and collaborates with DFPS, courts, providers, caregivers, youth, community partners, and internal stakeholders to strengthen service delivery systems and improve outcomes for children and families.

Primary Responsibilities:

• Provide executive leadership and operational oversight for Client Support programs.
• Develop and implement strategic plans, policies, and operational initiatives.
• Oversee program performance and service delivery.
• Supervise, coach, and develop senior managers and program leaders.
• Direct quality assurance and continuous improvement efforts.
• Ensure compliance with federal and state regulations, contractual obligations, and organizational policies.
• Build and maintain collaborative partnerships with DFPS, courts, service providers, community organizations, and other stakeholders.
• Oversee budget planning, resource allocation, staffing, and program capacity.
• Provide executive consultation and leadership during complex cases, critical incidents, placement crises, and emergency situations.

Required Qualifications:

• Bachelors degree required. Relevant experience considered in lieu of education requirement.
• Minimum seven (7) years progressively responsible experience in child welfare, family support services, youth services, permanency, foster care, Community-Based Care, or related human services program.
• Minimum five (5) years supervisory or management experience overseeing multiple programs, supervisors, or organizational units.
• Demonstrated experience managing complex service-delivery systems, leading multidisciplinary teams, monitoring performance outcomes, and implementing continuous quality improvement initiatives.

Preferred Qualifications:

• Experience working within Texas Community-Based Care, DFPS, child welfare, foster care, kinship, permanency, or youth transition services.

Knowledge, Skills, and Abilities:

• Knowledge of PAL, Local Permanency Services, foster care, and child welfare practice.
• Knowledge of organizational leadership, strategic planning, and change management.
• Knowledge of quality assurance, performance management, and continuous improvement processes.
• Knowledge of trauma-informed, strengths-based, and hope-centered practices.
• Knowledge of budget development, resource management, and program administration.
• Skill in executive leadership and organizational management.
• Skill in strategic planning and implementation.
• Skill in coaching, mentoring, and developing leaders.
• Ability to establish a clear vision and inspire others toward shared goals.
• Ability to evaluate organizational performance and implement improvement strategies.
• Ability to make sound decisions in complex and high-pressure situations.
• Ability to build collaborative relationships across systems and agencies.
• Ability to manage competing priorities while maintaining focus on outcomes.
• Ability to represent the organization

Work Conditions:

• Environment: Office-based
• Conditions: Frequent interaction with children, families, stakeholders, providers, and governmental agencies. Work may involve emotionally challenging, crisis-oriented, or high-stress situations.
• Work Schedule: Mon Fri During standard business hours
• Travel: Frequent - Regular travel across Harris County and the 12-county service region. Reliable transportation required.

DePelchin is proud to be an equal opportunity workplace. DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.