Client coordinator Jobs in Denton, TX

Title: Registrar Coordinator

Employee Classification: Registrar Coordinator

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Registrar

Department: UNT-Registrar-165001

Job Location: Denton

Salary: $39,600

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

The Registrar's Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting.

We recognize our responsibility to foster an open, welcoming environment where students, faculty, and staff of all backgrounds can collaboratively learn, work, and serve.
The university has a generous benefits, leave and perks package that includes flexible hours and remote work arrangements, tuition scholarships for employee and immediate family, and recreational resources and activities.

UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. UNT’s proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences.

Position Overview

This position supports records and registration and is responsible for facilitating processes efficiently for the maintenance and coordination of student records and serves as the first level of escalation for problem resolution. Work is performed within various student platforms and information systems, ensuring the accuracy and integrity of academic data. This role requires direct interaction with students, former students, faculty, and staff, processing data-driven requests, and ensuring compliance with a range of institutional, state, and federal regulations.

This position requires a detail driven critical thinker who thrives in a fast-paced environment, is technically proficient in diverse software platforms and understands interdependencies. This position provides crucial front-line interactions and training for students, faculty and staff through targeted communications and documentation related to student record maintenance, processes, and procedures. Registrar Coordinators supervise a team of student workers and assist with the coordination of daily operations.

Minimum Qualifications

Associate's degree and two years of office administration experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

Proficiency in MS Office and other related technologies or ability to quickly assimilate. Skill in telephone etiquette and courteous communication with public, verbally and in writing, evaluating facts to trouble shoot issues. Strong customer service skills. Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math. Knowledge of standard office policies and procedures ability to quickly assimilate.

Preferred Qualifications

Quality customer service skills, responsible, dependable, and professional. Excellent verbal and interpersonal skills. Dedication to customer satisfaction by providing timely and accurate services. Flexibility to change tasks quickly. Bachelors degree. Supplemental pay for fluent Spanish-speaking staff.

Job Duties

• Manages a team of student workers including: hiring, training, evaluating, planning, timekeeping, scheduling and assigning work activities.
• Effectively communicates a broad range of policy and procedural information to students, former students, faculty and staff. Interprets policy and aids stakeholders in resolution of problems including escalations and troubleshooting for their area of specialization.
• Performs system testing related to platform upgrades and business process changes.
• Drafts and updates internal business process documentation.
• Prepares, analyzes and monitors reports and maintains statistical data on productivity output.
• Rapidly learns a variety of complex software systems and maintains technical proficiency to process, research, and respond to customer requests.

Physical Requirements

• Communicating with others to exchange information.
• Sedentary work that primarily involves sitting/standing.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

Mon-Fri 8a-5p with some overtime

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.