Client coordinator Jobs in Downey, CA

• Receive and review First Report of Injury forms for accuracy and completeness.
• Report workplace injuries to insurance carriers or Third-Party Administrators (TPAs) within required timelines.
• Verify employee eligibility and employment status at the time of injury.
• Conduct initial claim investigations, including interviews with employees, supervisors, and witnesses.
• Collect and maintain documentation such as incident reports, job descriptions, and wage statements.
• Maintain accurate electronic and physical claim files in compliance with record retention requirements.
• Monitor claim progress including medical treatment, lost time, work restrictions, and return-to-work status.
• Assess compensability concerns, communicate findings to adjusters, and review adjuster notes and reserve amounts regularly.
• Coordinate return-to-work and modified duty assignments based on medical restrictions and track assignment duration.
• Communicate claim updates and return-to-work expectations with employees and supervisors.
• Coordinate with legal counsel on litigated claims and assist with subpoenas or discovery requests.
• Monitor claim trends, participate in claim review meetings with carriers and TPAs, and support injury prevention efforts.
• Maintain workers’ compensation claim records and databases, including claim status and closure data, while ensuring compliance with record retention requirements.
• Securely manage confidential medical documentation in accordance with HIPAA and privacy regulations and audit files periodically to ensure documentation accuracy and completeness.
• Prepare and maintain OSHA 300, 300A, and 301 logs and submit required state injury reports and workers’ compensation filings.
• Coordinate with payroll for wage statements and indemnity calculations when required.
• Serve as liaison between employees, supervisors, HR, payroll, insurance carriers, medical providers, and legal counsel.
• Communicate claim status updates to leadership, address employee questions regarding benefits and claim procedures, and coordinate claim review meetings with insurance representatives.
• Maintain and update workers’ compensation policies and procedures, develop internal claim reporting guidelines, and assist in training supervisors on injury reporting protocols.
• Perform other duties as assigned by management.

• A Bachelor’s degree in Human Resources, Risk Management, Business Administration, or a related field is preferred. Relevant experience may be considered in lieu of education.
• 3 – 4 years of experience in workers’ compensation, claims administration, risk management, or a related field. Experience in retail, manufacturing, or logistics environments is preferred.
• Bilingual in English/Mandarin or English/Spanish is required.
• Knowledge of workers’ compensation laws, OSHA regulations, and state injury reporting requirements.
• Experience working with insurance carriers, Third-Party Administrators (TPAs), and claims adjusters.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple claims simultaneously.
• Excellent written and verbal communication skills with the ability to interact across all levels of the organization.
• Ability to handle confidential medical and employee information with discretion and professionalism.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with claims management systems or HRIS platforms is a plus.
• Detail-oriented, proactive, and able to multitask in a fast-paced environment.
• Authorized to work in the United States without sponsorship.

• Prolonged periods sitting at a desk and working on a computer.
• This job may require standing or walking for extended periods of time, lifting up to 50 pounds, and performing repetitive motions.

• Employment Type: Full Time.
• Location: 6338 Regio Ave, Buena Park, CA 90620.
• Available to work on weekends and holidays as necessary.

• Medical, Dental, Vision, and Life Insurance.
• 401 (k) Retirement Saving Plan with 4% Company Match.
• Long-Term Services Award.
• Employee Discount.
• Paid Time Off.

99 Ranch Market is one of the largest Asian supermarket chains in the United States. We have store locations in California, Nevada, Texas, Washington, Oregon, Maryland, Massachusetts, Virginia, New Jersey and more to come! We are passionate and honored to be shaping the Asian Supermarket culture within the grocery industry. As 99 Ranch Market expends, we have new positions open. We welcome new members to grow alongside with the family.