Client relations manager Jobs in Sioux Falls, SD

Agency Relations Coordinator

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview Serves as the primary contact for Avera Health Plans Broker, Agency and Consultant network. The Agency Relations Coordinator is responsible for coordinating all distribution channel support including agent onboarding, E&O insurance, marketing and collaterals, compliance and training. Responsibilities include managing the agent appointment process, evaluating the compliance status of appointed agents, coordinating the new quote process in conjunction with Avera Health Plans departments, contract management, training, and content expertise in Avera Health Plans products and services.

What You Will Do

• The Agency Relations Coordinator will coordinate and carry out the functions necessary for outstanding agency sales management as measured by new sales growth, client retention, survey response, and compliance metrics.
• Build strong personal relationships with agents, consultants and their groups and will assure that the distribution network is compliant with all federal, state, and internal regulations, requirements, and policies.
• Responsible for training agents on portals, commissions, and product offerings.
• Educate and promote Avera Health Plans products and services. Monitors the agent portal and reports any issues to the appropriate vendor. Fully compliance agent appointment and reappointment process. Current agent manual outlining Avera Health Plans current policies and procedures.
• Responsible for completing and submitting all required weekly and monthly agent activity reports.
• Track and report Broker/Agent performance and market evaluation.
• During peak sales periods, the Coordinator assists with sales efforts across individual, Medicare supplement, and other lines of business.

Essential Qualifications The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

• South Dakota Resident Producers License - South Dakota Division of Insurance Avera Health and Life license is required in all active service states within 90 Days
• 4-6 years Experience in customer service, sales or related position, preferable in a health related business.

Preferred Education, License/Certification, or Work Experience:

• Bachelor's Business and/or Marketing or related field

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org.