Client relations manager Jobs in Temecula, CA

Water, Mold, Smoke, Fire Mitigation Manager

Are you a mitigation manager who wants to work for a thriving company where you can grow, be recognized, and be rewarded for your work? You can't believe how great the job is

Who knew you could enjoy working at a company so much? you love that people are relying on you you make the money you deserve (with opportunities for bonuses and even prizes!) you've got a long-term career with a clear path of growth (And we're just scratching the surface. Paid training and you even get your birthday as a paid day off we're not like any place you've ever worked at before.) If you're a clock-puncher who wants to do as little as possible then please stop reading this right now. But

If you work at a job you can barely tolerate

• If you work at a job that doesn't respect you
• If you work at a job that fills you with dread the night before
• And if you want a job where you CAN'T WAIT to get to work to see your co-workers and to push yourself to be more successful, and even to make a lot of money

Then we want to talk to you. We're looking for superstars who consider themselves the best of the best (or rapidly on the way to being the best) who want a chance to prove themselves in a company that recognizes hard work and achievement and doesn't treat employees like a number. What's so different here compared to everywhere else? Our target is simple: we want to become the best place to work for superstar employees who are looking for an amazing, long-term career.

Here are just a few of the reasons that our team members love working here

• Make more money: we pay more than most
• Your birthday is a paid day off
• Paid training
• Paid holidays
• Paid wellness days
• Amazing 401(k)
• Benefits, including medical/dental/vision and life insurance
• Quarterly all-company breakfast meetings that the bosses cook for you!
• Paid uniform
• A clearly laid out path to build the life-long career you want to build (including paid education and tons of opportunities to advance)

We have built the strongest team and culture you've ever seen, where team members are deeply motivated; we care about you and your hobbies and your family and your free time and make sure that can have that balance in your life to enjoy it all; we're constantly expanding so we've created some amazing opportunities for you.

We want to help you dream big in your life and career and we want to help you achieve it all. Who are we? We're Paul Davis Emergency Services of Temecula. We are leaders who are in the Temescal Valley market with mitigation and restoration experience. We are a family-owned company that's growing fast. We recently expanded further into a second building, we're adding more team members, and you should see the plan we have for growth beyond this. (There's a reason we've never had a down year and never had to tighten our belt).

Are you a fit? We are looking for a highly trained professional and organized mitigation manager for our fast-paced business. The primary functions of the mitigation manager is to:

• Travel to damaged homes or businesses and support the cleanup and restoration of water, mold, smoke and fire damaged property.
• Represent the company to create lasting impressions with our clients that differentiates us from our competition. Demonstrate to all customers, fellow employees and others a sincere concern and interest in each customer and in the services provided to each customer.
• Is expected to maintain a positive attitude while resolving production, mechanical, and scheduling difficulties which may be encountered from time to time.
• Demonstrate company services knowledge and continue to educate in technique, equipment, technology, etc
• Determine and execute proper mitigation and remediation procedures.
• Responsible for learning and staying up to date with all required programs, including but not limited to DASH, Xactimate, Symbility, MICA, Matterport, etc.
• Oversee all scheduling of jobs and water loss inspections to control unneeded overtime.
• Effectively communicate project expectations to team members and customers, in a timely and clear fashion.
• Meet daily with project managers and project coordinators to discuss status of ongoing projects and to supervise that the following requirements are met.
• Files are properly documented and up to date, including but not limited to dates, participants and compliance tasks.
• Meet our program's guidelines (response time, initial upload time, final upload & cycle time).
• Train, coach, mentor, motivate, and supervise all mitigation department staff, and influence them to take positive action and accountability for their assigned work.
• Provide training, expertise and supervision.
• Ensure the compliance with OSHA guidelines as well as Paul Davis safety standards.
• Ensure that all paperwork, data entry and photos are being completed and are thorough.
• Assure moisture inspections and documentation is being performed correctly when inspecting & servicing losses.
• Utilize drying equipment according to company and industry standards.
• Perform demo services according to company procedures including maintaining a clean work site.
• Identify and follow all company procedures regarding potential lead and asbestos containing materials.
• Have a great knowledge and understanding of the IICRC S500 and S520.
• Identify and resolve client concerns promptly.
• Lead team to handle client concerns with a sense of urgency.
• Lead and project manage large mitigation jobs when needed.
• Make sure the calendar/compliance tasks are current and updated in a timely manner.
• Answer phone calls from staff 24/7/365 and respond to jobs when needed.
• Perform job site inspections of crew to ensure quality control.
• Participates in annual performance reviews for water loss staff.
• Ensure mitigation department vehicles and equipment are kept clean and organized at all times.
• Assist other production departments when needed.
• Perform other duties as needed or assigned.
• Manager is task oriented, a problem solver, is empathetic, passionate and excited.
• You are a winner with a provable track record of success.

If you're a hard-working professional with something to prove and a passion to be the very best then you might be a fit for us Along with the job-specific qualifications (below) here are the qualities we're looking for in our perfect candidate:

• You work hard
• You love working with a team
• You're tech savvy
• You love to challenge yourself and you want to learn
• You are resourceful
• You understand the importance of serving others (your team members and our customers)
• You understand and are willing to follow our core values:
• Deliver what you promise
• Respect the individual
• Have pride in what you do
• Practice continuous improvement

As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status.

Requirements:

• Must be able to have flexible availability including weekends and some nights.
• Must have strong communication skills.
• Must have mitigation experience.
• Must be able to work with other technicians and staff to ensure the highest level of customer satisfaction and technical correctness of the completed job.
• Must be able to utilize phone, cell phone, text, email and internet efficiently.
• Must be motivated to work independently and multi-task.
• Knowledge on DASH, Xactimate or Symbility is a PLUS!

Benefits:

• Medical insurance
• Dental insurance