Client relations manager Jobs in Temecula, CA

MMA Sales Manager

The MMA Sales Manager is responsible for ensuring a positive customer experience personally and through Coach's supervision. MMA Sales Manager are responsible for delivering great member service along with Private Training & Supplement revenue. As needed, they address member concerns, employee relations issues, and oversee scheduling and time-keeping activities. On a regular basis, they communicate and enforce Company and Club policies and procedures. MMA Sales Manager are responsible for the successful attainment of revenue goals pertaining to Private Training and Supplements. This position requires 7 day a week availability including both morning and nights.

Essential Duties & Responsibilities

1) Sell and Conduct Private Training & Small Group Training with Members

Sells training sessions. Executes an effective prospecting strategy, conducts guest tours, and responsible for completing sales of staff when needed through the Turn-Over process. Service Intro PT packages, build value, and re-sign clients on full programs to hand off to the coaching staff. Member prospecting in person/digital to generate complimentary appointments to sell personal training programs to. Ensures accurate administration of client Programs, supplement purchases, measurement tracking, workout programs. Arrives on time, prepared and attentive for training appointments. Assists in all revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc. Responsible for achieving monthly revenue objectives set forth by the Company with regards to Private Training and Supplements. Reviews daily club sales performance and individual employee performance statistics with the Fitness Manager, Vice President and staff members to identify issues and clarify behaviors needed to achieve club sales goals. Administers company policies as they relate to the sales process. Independently schedule and manage client appointments to ensure optimal time management and service delivery. Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs. Maintain up-to-date scheduling records and make adjustments to accommodate changes or cancellations. Responsible for managing personal client scheduling and calendar coordination. Oversaw the full scheduling lifecycle for individual client appointments.

2) Club Administration

Works with the Fitness Manager to ensure coaches are productive, that revenue and service goals are properly communicated and that the Club remains on-track to attain daily, weekly and monthly financial goals. Sets monthly, weekly and daily goals and objectives which are consistent with or above those of the Company. Conducts monthly, weekly and daily meetings with the coaches to review performance and operations and offer direction, motivation and guidance toward achieving personal and club goals. Handles member service matters such as providing tours of the Club, explaining services offered by the Coaching Department and signing a member up for training agreements and appointments. Mediates member issues and concerns in a timely and effective manner, elevating issues when appropriate. Performs various administrative and housekeeping duties within assigned areas as needed. Alerts the Operations staff of repairs and maintenance needs in the club. Personally, conducts facility walk through daily. Supervises coach sales activities. Reviews agreements and prepares daily paperwork. Complies with operational procedures in the club and follows-up with compliance checks through the monitoring of club systems and employee performance.

Organization Relationships

The MMA PT Sales Admin will report directly to the Fitness Manager and/or General Manager. MMA PT Sales Admin will communicate and enforce all Policy and Procedures with the Coaching Team. Duties require interaction with all club members and employees.

Required Qualifications

1) Knowledge, skills & abilities:

In depth knowledge of Personal Training techniques from assessment to program design, and sales. In depth experience and thorough Mixed Martial Arts technical ability related to Striking/Grappling. (MMA PT Sales Manager Only) Must be able to operate and adjust all Fitness equipment. Knowledge of company policies, practices and procedures, including emergency and safety procedures. Strong interpersonal and communication skills. Able to demonstrate and maintain a friendly, enthusiastic and positive attitude. Possesses a strong customer service focus. Responds professionally to requests and inquiries from guests, members and staff. Understands and follows oral and written instructions. Communicates clearly and concisely. Possesses strong organizational skills. Understands basic record keeping practices and procedures. Demonstrates the ability to organize and prioritize multiple tasks. Must be computer proficient, with basic skills in Microsoft Word and Excel. Adhere to meal and rest break periods and must clock in and out for all shift times.

2) Required Experience:

Minimum of one certification from organization recognized by UFC Gym Current CPR/AED certification High school diploma or GED. Four-year degree in a related field recognized by UFC Gym (preferred). Minimum 2 years of related experience. Experience in management/employee relations preferred.

3) Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand. Physical effort required for daily duties include lifting heavy weights, squatting, bending, reaching, spotting, and prolonged standing and walking. Must be able to frequently lift and/or move up to 45+ lbs. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.