Client relationship manager Jobs in Eugene, OR

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS124, T4, Band 7 Job-Specific Essential Duties and Responsibilities: - Serve as the enterprise Release Manager, responsible for coordinating, planning, and executing releases across multiple teams, value streams, and technical domains. - Lead release planning, sequencing, and dependency management across service areas, ensuring integration with configuration, change, and release management processes. - Coordinate closely with the Configuration Change Manager to ensure all releases are governed and executed in accordance with agency-directed processes, system engineering lifecycle, and IT lifecycle standards. - Facilitate Program Increment (PI) planning activities, working with Product Owners and cross-functional teams to manage 3-6 month delivery plans. - Align release schedules with stakeholders, ensuring clear communication of release readiness, planned outages, and deployment windows. - Coordinate cross-team dependencies and resolve conflicts to minimize operational impacts and maintain service stability and SLA performance. - Synchronize release activities with incident management, operational support, and disaster recovery stakeholders to ensure continuity of operations and recovery readiness. - Track release progress, risks, and performance metrics using dashboards, reporting tools, and Agile/SAFe methodologies (e.g., burn-up/down charts). - Support integration of Agile and SAFe practices across teams, promoting transparency, efficiency, and continuous improvement in release execution. - Ensure release documentation, artifacts, and reporting are accurate, complete, and audit-ready in alignment with ITSM and governance requirements. Job-Specific Minimum Requirements: - Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status required. - Demonstrated experience serving as a Release Manager or Release Train Engineer (RTE) in enterprise IT environments. - Proven experience coordinating large-scale, multi-team release planning and execution across complex technical environments. - Strong knowledge of ITIL-based change and release management processes. - Experience applying Agile and SAFe frameworks, including PI planning and cross-team coordination. - Demonstrated ability to manage release dependencies, risks, and scheduling conflicts across multiple stakeholders. - Experience supporting enterprise ITSM tools (e.g., ServiceNow) for release tracking and reporting. - Ability to produce and maintain release documentation, metrics, and audit artifacts. - Experience coordinating releases in environments requiring high availability and strict SLA adherence. - Bachelor's degree in Information Technology, Engineering, Business, or a related field (or equivalent experience). - 8+ years of experience in IT service management, release management, or Agile program delivery roles. Preferred Skills and Qualifications: - Experience supporting federal government environments. - Familiarity with system engineering lifecycle frameworks. - Experience coordinating releases across multi-domain environments (network, cloud, applications, telecom). - Strong understanding of CMDB integration with release and change processes. - Experience using Agile metrics and reporting tools to track performance and delivery outcomes. - Ability to lead cross-functional coordination efforts in large-scale enterprise environments. - Strong communication and stakeholder engagement skills. - Experience driving continuous improvement and Agile transformation initiatives. - SAFe certification (e.g., SAFe RTE, SAFe Agilist, or equivalent). - ITIL Foundation (or higher) preferred. #techjobs #clearance #veteransPage #LI-remote Minimum Requirements TCS124, T4, Band 7 #TSTECH EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 100,000.00 Maximum Salary $ 150,000.00 *