Client services manager Jobs in Concord, CA

The Position

Bargaining Unit: Mgmt/Unrepresented - Management Classes - Project

THE DEPARTMENT:

Why join the Contra Costa County Community Services Bureau?
Contra Costa County is one of the largest employers in the area offering multiple career opportunities in public service.

Community Services Bureau is the community action agency for Contra Costa County, and runs effective and highly regarded programs including Head Start, California Childcare and Development, and the Low-Income Home Energy Assistance Program. The Bureau’s mission is to support individuals and families to thrive as contributing members of the community by providing high quality services and learning opportunities. The incumbent needs to be collaborative, team oriented, and a progressive leader with strong communication skills. The incumbent must also possess a value system that engenders trust and confidence, and embodies a commitment to racial equity, diversity, and inclusion. The Community Services Bureau’s very capable and competent staff deliver services through the shared values of respect, responsiveness, and relationship building.

The Community Services Bureau is currently recruiting for Comprehensive Services Managers to support in the following areas:
The Head Start Education team, in developing, implementing, and monitoring practices that support Federal, State, and local regulations in childcare.
The Child Nutrition Unit, in developing, implementing, and monitoring practices that ensure implementation of the Child Adult Care Food Program, along with Federal, state, and local regulations for childcare settings.
The Low Income Home Energy Assistance Program, in developing, implementing, and monitoring policies and procedures that ensure oversight on day to day operations of the Low Income Home Energy Assistance Program that follow Federal regulations, state and local regulations.

We are looking for someone who is:

• Able to work well under pressure
• Flexible and able to adapt to change
• Self-motivated
• Able to manage multiple projects
• Collaborative and works well with others
• Aware of community’s needs and invested in making a difference

What you will typically be responsible for:

• Managing and analyzing data and compiling reports
• Supervising and training staff as part of a leadership team
• Developing and implementing policies and procedures
• Interagency and intra-agency collaboration
• Developing program goals and driving results
• Monitoring program requirements to ensure federal, state and county regulations are followed

A few reasons you might love this job:

• You will work with a diverse team that is committed to delivering results
• Deliver programs and services that benefit the community
• Bureau-wide focus on staff wellness and self-care
• Opportunities to travel for professional development

A few challenges you might face in this job:

• Managing programs with limited community resources while still meeting client needs
• Handling multiple high priority projects
• Staying abreast of regulatory changes from local, state, and federal agencies

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Decision Making: Choosing optimal courses of action in a timely manner
• Professional & Technical Expertise: Applying technical subject matter to the job
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Innovation: Imagining and devising new and better ways of doing things
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
• Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes
• Handling & Resolving Conflict: Managing interpersonally strained situations
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Visionary Leadership: Taking a long-term view and building a shared vision with others; acting as a catalyst for organizational change
• Managing & Facilitating Change: Addressing key factors that influence successful organizational change