Client services manager Jobs in Oceanside, CA

Case Manager, CHOICE Youth Development Services

Position Summary

Under the supervision of the Youth Development Program Manager, utilize a team approach to provide comprehensive case management, mentorship and educational services to youth on probation and their families participating in the CHOICE program. Services include, but are not limited to, in-home support, parent training, crisis intervention, mentorship, case management, conducting placement assessments, transporting participating youth, and community education and development. The Case Manager is expected to function as part of a multi-disciplinary team while making sound, independent decisions for the benefit of the clients and their families. The Case Manager works in a culturally sensitive manner and abides by the legal and ethical standards of the profession. Due to the nature of the workflow and client needs, the CHOICE Case Manager must be available to work schedules that include days, evenings, and weekends to best meet needs of the population served.

Specific Activities
Duties include but are not limited to:
· Serves as a positive role model following CHOICE guidelines for professional dress and behavior
· Conducts client intakes and comprehensive assessment interviews with youth and family/caregiver
· Assists in assessing clients and their families on an ongoing basis
· Develops and maintains supportive relationships with parents or guardians emphasizing client accountability
· Provides intensive tracking services
· Provides client advocacy in the areas of health, education, vocation and family intervention
· Creates and leads recreational activities for individual as well as groups of clients
· Uses behavior modification techniques, including positive reinforcements and contracts with parental involvement
· Administers appropriate procedures when client safety is threatened
· Develops linkages to community resources
· Strengthens working relationships with significant resources for the client network (e.g. Probation Dept., court personnel, Dept. of Social Services, schools, police, clinics, work sites, etc.)
· Participates in on-call system to ensure client coverage
· Participates in a team approach, sharing responsibility for client services
· Transports clients in a safe and secure manner in matters related to service delivery (e.g. fieldtrips, outings, and workshops)
· Participates and assists in implementing program components
· Develops and implements strength-based individual and family case plans
· Provides family focused psycho-education utilizing evidenced based strategies and a trauma informed approach
· Provides crisis intervention and stabilization
· Case conference in coordination with other mental health professionals including psychiatrists, psychologists, social workers and other case managers
· Participates in weekly multi-disciplinary team meetings to develop appropriate interventions for youth and families, and serves as a consultant for the team in their various areas of expertise
· Provides in-home family support and case management (e.g. nutrition, budgeting, safety, home health and support systems), including developing family interventions
· Advocates, mentor and role-model skills for families such as discipline, communication and general life skills
· Conducts and supports specific groups as necessary, e.g. parenting class, decision-making, substance abuse, anger management and life skills
· Creates and leads prosocial activities for clients and families as necessary
· Provides educational counseling to encourage school attendance and provide referrals to tutoring
· Assists in career guidance, job skills and job placement for youth
· Provides assistance with community resources through advocacy, information and direct connections
· Receives referrals from and provide progress reports to Juvenile Court, Juvenile Probation and Law Enforcement entities as specified by the CHOICE Program
· Participates in component meetings and trainings
· Maintains necessary client records, statistics, and intensive tracking procedures and submit timely monthly reports including entering all data into the Efforts to Outcomes (ETO) database
· Participates in case supervision and program evaluation
· Participates in quality assurance review
· Participates in agency outreach events
· Provides administrative duties and meets all contract requirements
· Participates in contract related and continuing education trainings
· Performs other related duties as assigned

Required Education and Experience
B.A. or B.S. degree, in social work, psychology or related field, experience may be substituted. Bilingual (English/Spanish) preferred. Minimum 1-year experience in child, youth and family services field. Experience should preferably have been in a community based or neighborhood service organization. Experience in the areas of individual, group, and family counseling, outreach, community education and development, advocacy and case management. Ability to work with a diverse cultural population.

Knowledge, Skills, and Abilities Required:
Establish and maintains effective working relationships while showing open mindedness and a collaborative spirit. Compatibility with agency purpose, goals, philosophy, and approach. Demonstrates enthusiasm and passion for their work. Utilizes a creative approach to problem solving. Interactions with others reflect a spirit of honesty, humbleness, and self-awareness. Accepts constructive criticism with a positive attitude and willingness to implement change. Ability to work well independently and demonstrate appropriate initiative. Must demonstrate knowledge of trauma Informed, client driven, and culturally competent care.

Other Requirements

Reliable transportation. Must have a California driver license and good driving record. Willing to use own, properly insured, reliable vehicle for the job (mileage reimbursed). Employment subject to clearances, including background finger printing checks, driving record, tuberculosis testing, and drug testing.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to client homes. Employee may be exposed to weather conditions prevalent at the time. The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer.

Equal Employment Opportunity Statement

North County Lifeline DBA Lifeline Community Services ("Lifeline") is steadfast in its commitment to ensuring an inclusive workplace where diversity is celebrated and discrimination is not tolerated. We are committed to creating a workplace where all employees feel valued, respected, and empowered to bring their best selves to work. We adhere to all federal, state, and local laws concerning employment discrimination and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

In California, we extend these protections to include ancestry, medical condition, genetic characteristics, mental or physical disability (including HIV and AIDS), familial status, citizenship, primary language, immigration status, and age (40 and above) among others, recognizing and valuing the diverse backgrounds and perspectives that all individuals bring to our team.

Lifeline is committed to complying with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA) by providing reasonable accommodations to qualified individuals with disabilities and by ensuring that our employment practices do not discriminate against any individual.

We believe that diversity fuels innovation and creativity, and we are dedicated to building a team that reflects a variety of backgrounds, perspectives, and skills. Lifeline's success is built on a foundation of respect, integrity, and the collective contributions of all our employees.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lifeline expressly prohibits any form of workplace harassment based on any of the protected characteristics mentioned above.

Lifeline's leadership is committed to fostering a culture of diversity and inclusion and ensuring that our employment environment is free from discrimination and harassment. All employees are encouraged to report any instances of discrimination, harassment, or retaliation in violation of this policy to a supervisor, HR representative, or through our reporting email.

By embracing diversity and promoting equality, Lifeline not only complies with all relevant legislation but also creates a richer, more vibrant work environment for all our employees.

Accommodations and Accessibility Statement

Lifeline Community Services is committed to providing equal employment opportunities to all qualified individuals, including those with disabilities. In compliance with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and other applicable laws, Lifeline will provide reasonable accommodations to qualified applicants and employees with disabilities, unless doing so would result in an undue hardship for the organization.

If you require an accommodation to participate in the application or interview process, please contact humanresources@nclifeline,org as soon as possible. Accommodations may include, but are not limited to, assistance with completing the application process, providing documents in an accessible format, or arranging for an accessible interview location.

Our goal is to ensure that all individuals have equal access to opportunities and are able to perform their job duties safely and effectively. We are committed to fostering an inclusive and supportive environment where all employees can thrive.

As part of our commitment to ensuring the safety and well-being of our clients and maintaining the integrity of our workplace, North County Lifeline conducts comprehensive background and drug screening processes for all prospective employees. This includes, but is not limited to:

• Driving Record Check: Verification through the Department of Motor Vehicles (DMV) to ensure a good standing driving record.
• Employment Verification: Confirmation of your employment history to verify your experiences and qualifications.
• Reference Checks: Contacting provided references to gain insights into your work ethic, professionalism, and suitability for the role.
• Tuberculosis (TB) Screening: A TB test to ensure the health and safety of our clients and staff, in line with public health recommendations.
• Drug Screening: A 10-panel non-DOT drug test to screen for the presence of common illicit substances, ensuring a drug-free workplace.
• Criminal Background Checks: Comprehensive checks through the Department of Justice (DOJ), FBI, and Child Abuse Index to identify any history that may impact your suitability for employment, particularly in roles involving vulnerable populations.

These screenings are a vital part of our hiring process and must be successfully completed for employment eligibility. North County Lifeline is dedicated to fair and responsible hiring practices and ensures that all screenings are conducted in accordance with applicable laws and regulations, respecting the privacy and rights of all candidates. We appreciate your understanding and cooperation in this process, aimed at creating a safe and productive work environment for everyone.