Client services manager Jobs in Orange, CA

Consultant, Client Retention (Personnel Services)

Salary Range $120,000.00 - $165,000.00 Salary Level Management Position Type Full Time Education Level 4 Year Degree Category Consultant

Overview

This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.

Description

You are a strategic thinker and expert in your field who thrives in a fast-paced consulting environment. You enjoy diving deep into complex problems, developing innovative solutions, and driving value for clients. Your knowledge spans vendor negotiations, industry best practices, and process optimization, and you're passionate about using your expertise to impact Fortune 1000 clients.

A seasoned expert in managing and optimizing human resources, and corporate services, with a focus on contingent labor, security, and outsourced labor functions. Key areas of specialization include:

• Contingent Labor Managing the strategic sourcing, onboarding, and management of temporary and contract workers across various industries, ensuring compliance, efficiency, and cost control.
• Call Centers Managing customer service operations, ensuring high performance, operational efficiency, and customer satisfaction in both inbound and outbound environments. An emphasis on experience with managing a third party call center solution
• Employee Background Checks Overseeing comprehensive background screening processes to ensure workplace safety, regulatory compliance, and risk mitigation for all hires and contractors.
• Human Resources Management Systems (HRMS) Implementing and optimizing HR management systems for payroll, benefits administration, recruitment, and employee data management.
• Rental Cars Managing corporate car rental programs, including vendor relationships, cost optimization, and fleet management for business travel needs.
• Security Services Developing and overseeing physical security strategies to protect organizational assets, sensitive data, and personnel. An emphasis on management of third party security providers including contract management and schedule optimization across multiple sites.

This SME brings a comprehensive understanding of workforce management, operational efficiency, and risk mitigation to optimize business functions and enhance service delivery across diverse sectors.

As the subject matter expert, your role will be focused on creating additional value to existing accounts/clients/projects.

As it relates to creating additional value, some of your responsibilities will include, but are not limited to:

• Analyzing client infrastructure, vendor contracts, and pricing structures to identify cost-saving opportunities
• Collaborate cross-functionally to develop solutions tailored to client needs
• Leading complex negotiations with vendors to secure favorable terms on behalf of clients
• Deliver actionable insights and present findings to client stakeholders
• Proactively identify client challenges and recommend strategic and operational solutions that exceed expectations
• Stay informed of industry trends and emerging technologies within your domain
• Create and refine deliverables such as data analyses, reports, and client presentations as it relates to creating additional value
• Serve as an internal resource for functional expertise and thought leadership
• Work independently on projects or as a contributor on larger engagements
• Take ownership of projects from ideation through execution, often in situations with limited direction or defined processes
• Focus on proactively driving progress, setting clear objectives, and ensuring timely delivery of results
• Facilitate and lead internal meetings with confidence, aligning stakeholders across functions, navigating ambiguity, and championing initiatives that push projects forward without waiting for instruction
• Develop and implement robust contract management processes and governance frameworks, including compliance monitoring, performance tracking, and dispute resolution, to optimize supplier relationships and ensure ongoing contract effectiveness.

Qualifications

What You Need:

• Bachelor's degree required
• Minimum 7-15 years of experience in consulting, vendor management, or business analysis
• Deep functional expertise in one or more spend categories (e.g., IT, telecom, facilities)
• Strong analytical skills and proficiency in Excel; ability to synthesize large data sets
• Proven experience developing solutions in complex client environments
• Exceptional communication and client-facing presentation skills
• Project management experience and familiarity with tools to manage deliverables such as SmartSheet and Project Management CRM strategies

Why Join Us

At PRP, we offer more than just a job we provide a dynamic, supportive environment where you can thrive personally and professionally. Here's what you can expect when you join our team:

• Comprehensive Benefits:
• Full medical, dental, and vision coverage
• Optional pet insurance
• Access to a gym membership discount (offered through our healthcare provider and available for select fitness centers)
• $200/month waived medical benefit for employees who opt out of our health plans
• Cell phone stipend for applicable roles
• Financial Wellness: 401(k) plan with company match
• Time Off to Recharge: Generous paid holidays, vacation, sick leave, bereavement, and jury duty leave
• Strong Foundation: Over 28 years of consistent growth and success
• Fun & Connection: Annual summer retreat, holiday parties, happy hours, and themed celebrations throughout the year
• Career Growth: A collaborative, high-performing team with frequent recognition and opportunities for internal promotion
• Our Culture: Fast-paced, team-driven, and fueled by a shared commitment to excellence
• Giving Back & Getting Involved: We're proud of our employee-led committees that support causes and initiatives that matter to us all:
• Corporate Social Responsibility
• Youth Rising Group
• Women's Empowerment Group
• Wellness Committee

These groups offer meaningful opportunities to give back, connect with colleagues, and help shape a more inclusive and supportive workplace.

The salary range for this position is: $135,000-$165,000. Actual compensation within the range will be dependent upon the individual's skills, experience, education, qualifications, and applicable employment laws.

Equal Opportunity Employer