Client services manager Jobs in Sioux Falls, SD

Cash Management Services Leader

This role provides leadership and operational ownership for the Cash Management Services function. The individual is responsible for setting service standards, strengthening processes and controls, and ensuring Cash Management operations are effective, compliant, and scalable. This role focuses on operational strategy, system and workflow optimization, risk oversight, and cross-functional coordination to support consistent, high-quality service for business clients. Works closely with internal partners and vendors to guide enhancements, support technology initiatives, and ensure the Cash Management Services team is positioned to meet current and future business needs.

Qualifications: This person should have a bachelor's degree, plus six years of work-related experience or the equivalent. Strong knowledge of Cash Management services, payment channels, and related banking operations is preferred. The role requires the ability to evaluate workflows, assess operational risk, guide system enhancements, and make sound decisions that balance service quality, efficiency, and compliance. Strong leadership, communication, and analytical skills are essential. Knowledge of banking regulations and operational controls is required; AAP or CTP certification is strongly preferred.

Principal Responsibilities:

• Lead the team and develop an atmosphere of teamwork, open communication and unity. Provide oversight of all services offered. Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner.
• Drive automation, workflow optimization, and system enhancements to increase efficiency to support scalable operations.
• Act as the subject matter expert for Cash Management systems and payment channel processes, guiding staff and stakeholders on functionality and best practices.
• Support technology upgrades and enhancementsincluding User Acceptance Testing (UAT) by validating functionality, assessing operational impacts, and recommending changes.
• Establish and maintain operational standards, workflows, and controls to support efficiency, accuracy, and regulatory compliance.
• Lead automation, workflow optimization, and system enhancement efforts to reduce manual processes and support scalable operations.
• Oversee Cash Management system and process effectiveness, ensuring appropriate risk management practices and internal controls are in place.
• Guide and support Supervisors, ensuring effective people leadership, appropriate escalation practices, and consistent application of policies and procedures.
• Serve as the senior escalation point for complex or high-impact Cash Management issues, coordinating resolution with Operations, Technology, Risk, and external partners.
• Represent Cash Management in technology, PMO-led, and cross-functional initiatives, ensuring operational readiness and alignment with service and onboarding needs.
• Analyze service trends, operational metrics, and risk indicators to identify improvement opportunities and drive corrective actions.
• Ensure compliance with applicable regulations, industry standards, and internal policies, and support internal and external audits as needed.
• Protect confidential information and promote professionalism, accountability, and sound judgment across Cash Management operations.
• Act in accordance with FBT policies and procedures as set forth in the employee handbook.
• Adhere to compliance procedures and participate in required compliance training.

Salary Grade 7

First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email hr@bankeasy.com.