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Client Services Manager

Client Services Manager

The Office of Abbey Ajayi, Broward County Tax CollectorFort Lauderdale, FL, US
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To ensure an efficient approach to daily contact center operations, and to provide direction and guidance to subordinate employees. Ensures understanding of client service standards.Creates and main...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Client Services Manager

Client Services Manager

Paul Heywood Farmers InsuranceLaPorte, IN, US
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Are you looking for an opportunity that recognizes your efforts and compensates you for the hard work you do? Do you have a caring spirit? If you are motivated to learn, a dependable self-starter, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Client Services Manager

Client Services Manager

North Carolina StaffingShelby, NC, US
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BAYADA Home Health Care has an immediate opening for a full-time Client Services Manager in our Shelby, NC Assistive Care State Programs home care office. If you are looking for an exciting career o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Client Services Manager

Client Services Manager

Gulf Coast Center for NonviolenceBiloxi, MS, US
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Oversees daily operations and staff of the Biloxi domestic violence emergency shelter.Ensures high-quality client services, compliance with facility and grant requirements, and a trauma-informed, h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Client Services Manager

Client Services Manager

Staff4MeUnited States
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At CallTek, our reputation is built on trust, precision, and follow-through.The Client Services Manager (CSM) strengthens that reputation by managing post-sales relationships, ensuring extraordinar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Client Services Manager

Client Services Manager

The High CompaniesWashington, DC, US
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Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our Washington DC territory. StructureCare, headquartered in Lanc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Client Services Manager

Client Services Manager

Regional Center of the East BaySan Leandro, CA, US
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Reports To : Associate Director of Client Services.The Regional Center of the East Bay (RCEB) is one of 21 Regional Centers that are community-based, private non-profit corporations under contract w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Manager, Client Services

Manager, Client Services

Whalar GroupNew York, NY, US
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Recently named one of WorkLife's 50 Best Places to Work and one of Fast Company's Most Innovative Companies, Whalar Group is a global creator company on a mission to liberate the creative voice.Cre...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Client Services Manager

Client Services Manager

CotivitiAnaheim, CA, US
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The Client Services Manager is responsible for leading the cross-functional client team and providing the highest level of service to our clients. The role serves as both internal and external clien...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Client Services Manager

Client Services Manager

Gulf Coast Center for Nonviolence, Inc.Biloxi, MS, United States
serp_jobs.job_card.full_time
Oversees daily operations and staff of the Biloxi domestic violence emergency shelter.Ensures high-quality client services, compliance with facility and grant requirements, and a trauma-informed, h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Client Services Manager

Client Services Manager

One80 IntermediariesAllentown, PA, US
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The Client Services Manager (CSM) develops and maintains a network of assigned clients and serves as the operations liaison. The position will manage all resources and priorities in achieving everyd...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Client Services Manager

Client Services Manager

MCIRichmond, VA, US
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MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer E...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Client Services Manager

Client Services Manager

SPS-North AmericaAltamonte Springs, FL, US
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Come explore the Power of Possibility with a career at SPS! We have a fantastic opportunity for an experienced Client Services Manager to come join our team in Altamonte Springs!.The position is re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Client Services Manager

Client Services Manager

SUMMIT FINANCIAL GROUP LLCSan Ramon, CA, US
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Client Service Team Leadership : .Supervise Client Services Coordinators and the Front Desk Administrator, overseeing schedules, providing backup, and ensuring adherence to service standards.Establis...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Client Services Manager

Client Services Manager

BAYADA Home Health CareShelby, NC, US
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Shelby, NC Assistive Care State Programs home care office.If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you.BAYADA...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Client Services Manager

Client Services Manager

FragomenSan Francisco, CA, US
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Fragomen's Client Services Manager role gives you the opportunity to work with a smart, motivated, and diverse peer group. Our exclusive focus on immigration means you will work in an exciting, ever...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Client Services Manager

Client Services Manager

AirshipLong Key, FL, US
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Gummicube is looking for a dedicated Client Services Manager to lead our award-winning team of account coordinators specializing in our enterprise / strategic accounts ($4M+ ACV).You will be directly...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Manager, Client Services

Manager, Client Services

Ten GroupNew York, NY, US
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Ten Lifestyle Group is seeking an experienced.This role is perfect for a commercially driven leader who excels in client strategy, team development, and cross-functional collaboration.You’ll ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Client Services Manager

Client Services Manager

365 Health ServicesReading, PA, United States
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Health Services is looking for an energetic, motivated, competitive leader that thrives in a team environment.The healthcare industry is one of the fastest growing sectors in the country and this o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Client Services Manager

Client Services Manager

The Office of Abbey Ajayi, Broward County Tax CollectorFort Lauderdale, FL, US
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Job Description

Job Description

Starting Salary $81,500

Reports To :  Director of Operations

Purpose and Scope : To ensure an efficient approach to daily contact center operations, and to provide direction and guidance to subordinate employees.

Essential Functions :

  • Ensures understanding of client service standards.
  • Creates and maintains an atmosphere conducive to service expectations.
  • Intervenes in escalated client situations.
  • Ensures compliance with applicable procedures, statutes, laws and codes.
  • Mentors team members to identify opportunities for improvement and related remedial measures.
  • Monitors contact center performance to ensure a pro-active approach to accuracy, service and efficiency.
  • Participates in the selection, development and appraisal of team members.
  • Sets expectations for behavior and performance.
  • Provides coaching, feedback and documentation as appropriate.
  • Communicate organizational information to team members and meets regularly with Director.
  • Demonstrates support for organizational initiatives.

Qualifications and Experience :

  • Bachelor’s degree with course work emphasis in Business Administration, Management, Public Administration or closely related field; supplemented by three years progressively responsible supervisory experience that provides broad knowledge of management functions, with demonstrated communication skills; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain valid state of Florida driver’s license.
  • In accordance with Florida Statute 322, selected applicant must possess a valid Class E or higher driver's license; not learner's license and be at least 21 years of age.  Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment.
  • Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.  Driver Licenses Examiners must meet the background standards outlined in Florida Statute 435.04, and Federal Regulations 384.228 and 1572.103.  This includes, but is not limited to, not having any criminal convictions for alcohol or drug-related offenses within 10 years prior to employment and maintaining this throughout employment.

    • Critical Competencies for Success :

    Leadership

  • Is mission / vision focused.
  • Maintains focus on results and goals.
  • Manages change.
  • Builds consensus.

    • Relationship Management

  • Values and models teamwork.
  • Committed to the highest standards of customer service and business ethics.
  • Fosters trusting relationships with internal and external clients.

    • Effective Communication

  • Demonstrates strong written and verbal communication skills.
  • Practices active listening.
  • Provides actionable, diplomatic feedback to team members.
  • Willingly shares knowledge to ensure growth and development of team members.
  • Facilitates team meetings.

    • Business Acumen

  • Coordinates business operations for contact center.
  • Monitors key business indicators and adjusts, as necessary.
  • Gathers data to make reasoned, responsible decisions using critical thinking.

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