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Job Specific Duties / Responsibilities :

• Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
• Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
• Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
• Accountable for the Contact Center implementation and support during all stages of the project life cycle
• Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
• Ability to work unscheduled hours in case of emergency work / outages
• Follow department implementation standards and Change control processes
• Analyze existing and new voice and data networks (as needed) and recommend solutions
• Create / modify artifacts and deliverables, including the change management process

Minimum Requirements

• Bachelor's degree and 5-7 years of relevant experience or equivalent combination of education and experience required.

Job Specific Education / Requirements :

• Bachelor's degree in a Telecommunication / Computer Engineering / Computer Science, Computer Technology / or related discipline or equivalent professional technical experience.

Equivalent combination of education and experience considered in lieu of degree

• Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
• Ability to develop and execute a strategic technology vision that aligns with and supports business goals
• Strong leadership skills with experience managing and mentoring senior technical teams.
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Call flow development experience in Genesys Architect tool
• Software : Wireshark, MS Server, DHCP / DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
• Software Development experience in Java and C#.NET, Python, PHP, web application development scripting, tools and methods
• Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion

Preferred Skills and Qualifications :

Knowledge on Amazon Web Services (AWS), certifications for Genesys, Cisco, Microsoft, Cloud and VMware & background with State & Federal Government work

Additional Client Requirement :

Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

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EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.

An applicant's salary history will not be used in determining compensation.

Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

123,440.00

Maximum Salary

185,160.00