Computer engineer Jobs in Bakersfield, CA

Salary: $47,840 - 83,200 per year

Requirements:

• We bring 3–5 years of experience in the solar industry.
• We have solid knowledge of solar PV systems.
• We have customer-facing support experience.
• We are proficient with monitoring platforms such as Enphase, SolarEdge, or similar systems.
• We communicate clearly in both written and verbal form.
• We have experience using CRM or ticketing systems.
• We hold a valid California drivers license.
• We have a strong problem-solving mindset with the ability to diagnose issues effectively.
• We consider battery and energy storage experience a strong advantage.
• NABCEP certification at any level is preferred.
• We understand NEM 3.0 and utility billing concepts.
• We have experience coordinating warranty and RMA processes.
• We are familiar with Enphase Enlighten and SolarEdge platforms.
• We can communicate in both English and Spanish.
• We are familiar with the Central California market.

Responsibilities:

• We serve as the main point of contact for customers after system activation, answering questions about performance, monitoring apps, utility billing, and general solar operations.
• We proactively watch over installed solar and battery systems using manufacturer platforms to spot underperforming systems before customers raise concerns.
• We troubleshoot system problems remotely by reviewing monitoring data and customer-reported symptoms, then escalate to field crews when onsite work is needed.
• We manage warranty claims with equipment manufacturers, coordinate RMAs, schedule replacements, and arrange field dispatch.
• We educate customers on monitoring apps, utility bills under NEM 3.0, time-of-use rates, and battery optimization.
• We assist with utility interconnection questions, PTO follow-ups, net metering enrollment, and billing discrepancies alongside the operations team.
• We document all support interactions, system issues, and resolutions in the CRM with accuracy and detail.
• We identify recurring issues and escalate broader problems to operations or installation leadership while advocating for the customer until resolution.
• We coordinate service call and warranty visit scheduling with installation crews and provide technicians with detailed pre-visit notes.
• We follow up after service visits to confirm resolution and customer satisfaction.
• We help maintain our internal library of troubleshooting guides, FAQs, and common resolutions.
• We prepare regular reports for management on ticket volume, resolution times, recurring issues, and customer satisfaction trends.

Technologies:

• CRM
• Support
• ASP.NET

More:

We are Sun Solar Energy Solutions, a regional solar and energy storage contractor headquartered in Central California with service locations in Bakersfield, Visalia, Fresno, and San Luis Obispo. This is a full-time, mid-level hybrid role based in Bakersfield, where we offer a competitive salary, performance bonus eligibility, medical, dental, and vision coverage after probation, accrued PTO and paid holidays, and additional perks such as a company laptop, phone allowance, platform access, CRM tools, training, and support for ongoing manufacturer certifications. We are a hands-on, growth-minded team that takes pride in the quality of our installations and the customer experience we deliver.

last updated 24 week of 2026