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Computer engineer • vallejo ca

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Customer Success Engineer

DescopeBay Area, California, United States, United States
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Our Customer Success team plays a critical role in ensuring the success and satisfaction of our customers as they integrate and implement Descope's authentication services.This highly technica...[internal_linking.show_more]

Field Engineer

MasTec IncBenicia, California, United States
[job_card.full_time]

American Civil Constructors West Coast, established in 1987, is a Heavy Civil Construction company.We are qualified to bid and perform work for State DOT's and City & County Public Works agencies a...[internal_linking.show_more]

Sr. Electrical Engineer

Florida Crystals / ASR GroupCrockett, CA, US
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Electrical Engineer performs a variety of engineering work in designing, planning and overseeing electrical systems.Responsible for troubleshooting process equipment as directed.Responsible for eng...[internal_linking.show_more]

Earn up to $25 per survey Online Survey Taker

Earn HausBenicia, California, United States
[job_card.full_time] +1

We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[internal_linking.show_more]

26-27 SY Teaching Jobs: Technology, Computer Science

KreycoBenicia, CA, US
[job_card.full_time] +1
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SoloPoint Solutions, Inc.Benicia, CA, US
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VAVE Packaging Engineer

Bio-Rad Laboratories, Inc.Hercules, California, United States
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Value Engineering, you’ll support Bio-Rad’s diagnostics and life-science portfolio by consolidating and optimizing primary, secondary, and tertiary packaging—including cold-chain systems and compli...[internal_linking.show_more]

Gate Inspector

ConGlobalBenicia, CA, United States
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Launch Your Career with ConGlobal.ConGlobal is hiring immediately.Whether you're looking to grow your career or gain new skills, this role offers.Industrial Way Benicia, California 94510 United Sta...[internal_linking.show_more]

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First TekEl Sobrante, CA, United States
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Qualitest GroupHercules, CA, California, US
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Allied ReliabilityCrockett, California, United States
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Electrical Engineer performs a variety of engineering work in designing, planning and overseeing electrical systems.Responsible for troubleshooting process equipment as directed.Responsible for eng...[internal_linking.show_more]

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AerotekBenicia, CA, United States
[job_card.full_time]

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Controls Engineer

SoloPoint SolutionsBenicia, CA
[job_card.full_time]

Bachelor's Degree in Electrical Engineering or related field.PLC, HMI, and motion programming skills are required.AutoCAD and at least one of the following programming languages: Allen Bradley, Sie...[internal_linking.show_more]

Remote Software Engineer - AI Trainer ($40-$50 per hour)

MercorMartinez, California, US
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[job_card.full_time]

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CenergyEl Sobrante, CA, United States
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Remote Kotlin Engineer - AI Trainer

SuperAnnotatePinole, California, US
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Dental Office - Elevate SuccessVallejo, CA, US
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Lemieux & Associates LLCVallejo, CA, USA
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Ready to put your surveillance skills to work for a national leader?.Our leadership team brings over 25 years of field experience and is committed to fostering a professional, results-driven enviro...[internal_linking.show_more]

Customer Success Engineer

Customer Success Engineer

DescopeBay Area, California, United States, United States
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  • [job_card.full_time]
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Our Customer Success team plays a critical role in ensuring the success and satisfaction of our customers as they integrate and implement Descope's authentication services. This highly technical team focuses on building strong customer relationships and helping them achieve their goals—from onboarding and implementation to scaling Descope solutions in production environments.

Core Responsibilities

  • The Customer Success team empowers customers to become experts in Descope's authentication features, offering hands-on
    support, best practices, and guidance throughout the customer journey. By profoundly understanding customer use cases, the team
    provides tailored advice, ensures successful integrations and champions customer needs across internal teams.
  • The Customer Success team also works alongside our DevRel team to create and maintain valuable resources like KB articles,
    documentation, and example code to support our customers' technical needs. While their primary focus is direct customer interaction,
    they contribute to resources that enable efficient self-service and faster adoption of Descope's solutions.
  • Internal Collaboration
  • This team works closely with product managers, engineering, and other cross-functional teams, ensuring that customer feedback
    translates into continuous improvements in the product and overall customer experience. They also help identify feature requests,
    advocate for customers internally, and contribute to developing tools and materials that enhance the customer journey.
    Role Description
  • Advocate for Customer Success: Partner with customers to understand their goals, challenges, and technical needs. Provide guidance
    and technical direction to help them integrate and implement Descope's services successfully.
  • Own the Implementation Process: Lead customers and prospects (POCs) through the end-to-end implementation process, assisting
    with planning, designing, and deploying Descope into their applications. Troubleshoot and resolve integration challenges to ensure a
    seamless experience.
  • Champion the Customer Voice: Gather and communicate customer feedback to internal teams, including product management and
    engineering, to prioritize features and product improvements that address customer needs.
  • Provide Training and Enablement Support: Design and deliver training sessions to enable customers and their teams to become proficient in Descope's features. Serve as the go-to technical expert for troubleshooting, advanced use cases, and technical
  • enablement throughout the customer journey.
  • Collaborate Across Teams: Work closely with product management, engineering, and marketing to ensure a unified customer
    experience. Prepare resources and guidance for customers to support new feature launches and updates.
  • Build Long-term Relationships: Act as a trusted advisor to customers post-sales, ensuring their continued success and satisfaction
    with Descope's authentication solutions.

Requirements

  • Extraordinary interpersonal skills: Ability to communicate effectively, build rapport, and explain complex technical concepts to diverse
    audiences in written and verbal forms.
  • 3+ years of experience working with customers: Proven ability to support enterprise and startup customers through software implementation processes with a hands-on approach. Skilled in managing implementation programs at both the project and technical levels.
  • Frontend/Backend Web development experience: Proficiency in modern web development frameworks and languages, such as
    JavaScript (ReactJS, NodeJS, NextJS), Golang, or Python. Experience building and deploying scalable web applications.
  • Mobile development experience: Hands-on experience with mobile application development using Swift (iOS) and/or Kotlin
    (Android). Familiarity with mobile app architecture, debugging, and performance optimization.
  • Authentication/Authorization expertise: Strong understanding of AuthN and AuthZ concepts and authentication methods and
    protocols.
  • Technical enablement and documentation skills: Ability to create clear, concise, and engaging technical resources, such as guides, KB
    articles, and example code, to support customer success.
  • Demonstrated problem-solving skills: Ability to troubleshoot and resolve technical challenges during implementation, ensuring a
    seamless customer experience.

__________________________________________________________________________________________________________________________________

The Descope CIAM platform helps organizations easily create and customize their entire user journeys (authentication, authorization, MFA, identity management) using no / low code workflows. Thousands of developers and hundreds of organizations use Descope to improve user onboarding and retention with passwordless authentication, enhance security with MFA and step-up authentication, and unify identities across customer-facing apps.

    Descope has raised $53M in seed funding led by Lightspeed and GGV Capital, with participation from several other investors and notable individual investors such as George Kurtz (CEO, CrowdStrike), Bipul Sinha (CEO, Rubrik), John Thompson (Board Director, Microsoft), and Assaf Rappaport (CEO, Wiz).

    Descope is founded by a team of highly technical, customer-centric engineers who have created multiple category-defining companies in the past. Most recently, this team created Demisto, a leader in the Security Orchestration Automation and Response (SOAR) space that was acquired by Palo Alto Networks for $560M. The Descope founders share their vision in this video: https://www.youtube.com/watch?v=c5iLbIwQBmw

    Founded in 2022, Descope has offices in Los Altos, CA and Tel Aviv, Israel. Since launching from stealth, Descope has been named in the inaugural Redpoint InfraRed 100, a list of the next 100 promising private companies in Cloud Infrastructure.