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Computer Science Online Graduate Program Specialist

The University of Colorado Boulder is searching for a Computer Science Online Graduate Program Specialist! This role serves as the advisor for online graduate students, currently Masters students using the Coursera platform, within the College of Engineering and Applied Science at CU Boulder (the MS-CS and MS-AI degrees). This position is responsible for proactive outreach and communication to prospective and current students. The position informs and advises students on degree requirements and tracks their progress towards fulfilling them; advises students about the nature and content of the program's curricula; helps prepare students to be successful in their degree program and take advantage of professional development, and community-building opportunities.

The Computer Science Department is committed to developing collaborative, student-centered relationships between Graduate Program Specialists and graduate students that support achievement of academic success, and promote personal and professional development of students. The role supports students through a developmental, student-focused approach. This position develops and implements advising strategies and interventions to enhance the performance and persistence of students, supporting the graduate education mission of the Computer Science online program in a scalable way.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Founded in 1970, the Department of Computer Science at CU Boulder is passionate about real-world, interdisciplinary experiences for our students. Our researchers are making advances in computer science today that will change the world tomorrow. Via the Partnership Program, the department is now helping CU to support higher education across the state of Colorado.

Key Responsibilities

Academic Advising/Student Support

• Tracking student progress by maintaining student records.
• Maintaining and updating degree plans, advising online students regarding academic requirements and options for completing them, staying current regarding changing curriculum. Uses degree audit system as appropriate.
• Reviewing and processing student requests and ensuring students receive communication and responses in a timely manner.
• Helping students with course registration issues as needed, including requests for late registration/changes or leave of absence.
• Serving as online student liaison with the CS staff and faculty, communicating student petitions, as needed.
• Serving as the first contact for current students with questions or concerns. Assists students with problem-solving and campus resources. Brings appeals or grievances to Senior Graduate Program Manager as appropriate.
• Creating documents/systems that can support a large group of students to scale.

Recruitment, Admissions and Communication

• Collaborates with other CS department staff to ensure information on the graduate program website is accurate, compelling, and up-to-date. Keeps recruitment materials updated.
• Acts as the main point of contact in online recruitment meetings and collaborates on ways to reach a more diverse audience, including attending recruitment events.
• Manages degree conferral process and processes degree conferrals at the end of every session.
• Sends regular messages through the Customer Relationship Management (CRM) system, including timelines, announcements, etc.
• Conducts visual compliance of other mandated reports.
• Assists in webinars and other recruitment efforts.
• Advocates for student services and notifies students of upcoming opportunities, specifically to create community within the online student population.
• Assists in planning online student events, including graduation recognition ceremonies.

Other

• Supports the AI and CS online program with events, talks, diversity and inclusion efforts and other projects as needed.
• Designs and coordinates student-focused events to promote a sense of community and increase retention rates among current online graduate students.
• Helps the AI and CS graduate programs with other assigned projects.
• Stays apprised and current on relevant University and State of Colorado policies and procedures.
• Participates in professional development activities and serves on unit, college, or campus committees as applicable.
• Recommends and implements process improvements to increase department efficiency.
• Documents all processes and procedures, making them accessible to team members.

What You Should Know

This position has an anticipated work schedule of Monday Friday during regular business hours, with some variability in the work hours due to the supported programs being fully online. This position may be eligible for a hybrid work modality, consistent with the College of Engineering and Applied Science Hybrid Work Policy.

What We Can Offer

The salary for this role is $58,000 - $62,000 annually.

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be authentic. Be impactful. Be Boulder.

What We Require

• Bachelor's degree, equivalent combination of education and experience may substitute on a year-for-year basis.
• One year of experience in advising, student services, or other relevant experience (i.e. program administration, marketing/communications, admissions, etc.).

What You Will Need

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Able to work as a member of a team and within a collaborative work environment.
• Strong organizational, planning, analytical, and technical skills.
• Strong attention to detail.
• Ability to work independently, prioritize multiple projects and requests, and work in a fast-paced environment.
• Ability to meet timelines while completing multiple tasks and projects simultaneously.
• Ability to recognize cultural, political, and geographical differences, while working well with staff, faculty, and students from around the world.
• Demonstrated leadership ability to create a welcoming and diverse environment.
• Demonstrated skills using Microsoft Office (Word, Excel, PowerPoint) and cloud-based services such as Google Drive or Microsoft OneDrive.
• Ability to work in an environment that occasionally demands flexibility, including evening/weekend work.

What We Would Like You to Have

• Master's degree in a relevant field (i.e. higher education administration).
• Two to five years of experience supporting online learning, graduate and/or adult learners.
• Familiarity with the MS-CS or MS-AI programs in the Department of Computer Science.
• Three years of experience with online advising, admissions and recruiting cycles and processes.
• Familiarity with the Coursera platform.

Special Instructions

To apply, please submit the following materials: Resume/CV. A cover letter that briefly describes your qualifications, professional goals, and specific interest in this position. We may request references at a later time. Please apply by August 9, 2026 for consideration. Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs. In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.