Computer Jobs in Providence, RI

Responsibilities

• Demonstrates a relentless commitment to meeting and exceeding customers' expectations while also achieving the goal of reducing the risks and costs of providing services.
• Works to build an effective partnership with the customer on a daily basis. Listens to customers and asks the appropriate questions to determine their requirements.
• Performs intermediate level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures with minimal supervision.
• Performs intermediate level network monitoring by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.
• Monitors logical security through use of established tools and procedures.
• Performs intermediate level monitoring of systems and servers by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.
• Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal supervision.
• Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
• Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines.
• Submits recommendations to create and/or maintain operational procedures and checklists.
• Adheres to service level agreements by following established SLA performance requirements
• Adheres to IT best practices by following established IT best practice performance and audit requirements
• Supports local testing policies and procedures

Building Bright Futures

By joining Brightstar, you will have the opportunity to work with a world-class team and contribute to the flawless operation of our gaming solutions. We offer competitive wages and shift differentials for off-shifts, ensuring that you are rewarded for your hard work and dedication. Additionally, Brightstar provides a range of benefits to support your overall well-being.

• Medical benefits available from day one of employment.
• Three weeks of paid vacation per year, with prorated accrual for the first year.
• 401 (k) with employer match and 100% vesting from day one.
• Company-paid parental leave, life insurance, short-term disability, and long-term disability.
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement.

Qualifications

• Two-year technical college degree or comparable experience
• 1-2 years' experience in related field preferred

Minimum technical knowledge and skills requirements - Required

• Where applicable, must be able to monitor and troubleshoot multiple technologies.
• Able to navigate through Unix/Linux/AIX/VMS/DOS and perform basic commands
• Working knowledge of FTP/SFTP protocols
• Comprehensive knowledge of Office suite and PC operating systems
• Intermediate knowledge of Retailer POS, call center tools and

Other skills - Required

• Builds strong relationships at all levels.
• Exhibits professional and customer appropriate communications (written and verbal). Listens effectively and demonstrates empathy and understanding of others' concerns. Demonstrates knowledge of techniques needed, and experience in dealing with difficult or demanding customers
• Demonstrates effective technical writing skills and presents information in a professional and engaging manner
• Organizes and plans work effectively. Balances priorities among stakeholders.
• Completes work in a thorough accurate, well thought-out and timely manner and with attention to detail
• Demonstrates initiative and self-motivation. Sets high goals for selfand others and demonstrates a strong sense of urgency
• Achieves results in a high-pressure environment

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

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