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Summary of Position:

The Security Supervisor must perform guest relations, protective, and enforcement functions in a heartfelt and restrained manner to maintain a safe and secure environment at the property. These functions include responding to emergencies, undesired guests or conduct, disturbances and threats to life and property. This is an hourly supervisory position with weekend availability.

Essential Functions:

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Communicate using provided tools (i.e., MOD phone/radio/computer and email).
• Maintain order in the hotel focusing on the welfare of the guests and associates.
• Respond quickly to emergency conditions such as fire, safety hazards, and threats to life and/or property.
• Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, associates, patrons and property.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Conduct initial report for associate and guest injuries on property.
• Provide supervisory support to Security Officers, including training, feedback and coaching.
• When needed, observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Memorize and monitor life safety systems installed on property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Periodically check associate packages as they exit to ensure no food or property is being removed.
• Screen persons entering entrances for purpose and authorization.
• Receive, record, and store lost and found items. Research and respond to inquiries from guests concerning status of items, mailing out claimed items to their owner.
• Provide accurate information to inquirers for directions, hours of operation, etc.
• Escort guests and associates as required within parking lots and throughout property.
• Assist guests with door lock issues using moderately complex hand-held electronic apparatuses.
• Other tasks as assigned by the Corporate Director of Security, the Security Manager, and/or property GM and other Executive Leaders.

Qualifications:

Education: High School Diploma or GED

Experience: Prior security experience, law enforcement, or military experience preferred, with a focus on customer or guest service. Prior supervisor experience preferred.

Certificates or Licenses: Valid Driver’s License with a clean motor vehicle record. National EMT certification preferred.

Knowledge, Skills, and Abilities:

• Ability to maintain consistency, diplomacy and tact in difficult or challenging situations
• Ability to make independent decisions
• Ability to respect confidentiality and company policies and procedures
• Knowledge of the layout of the building, function rooms, and general information about the city and surrounding areas
• Ability to visually detect signs of an emergency
• Ability to follow written or verbal instructions
• Ability to climb stairs at a rapid pace

Personal Characteristics:

• Behaves ethically
• Organized: Maintains a neat, organized workspace, maintaining important documents pertinent to job
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language in order to properly document incidents and activities utilizing Perspective Software
• Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)

Working Conditions:

• This is a safety sensitive position.
• Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.

The Scott Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create a heartfelt experience, enticing our guests to return again and again. In order to be successful at The Scott Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly, and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.