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Join Mercy's Team

Find your calling at Mercy! Under general supervision, perform tasks related to the operation of communication equipment used in receiving, sending, and relaying information in response to Emergency / Non-Emergency calls according to the goals of Mercy Health System, the philosophy of the Sisters of Mercy Standard of Care and Employee Code of Conduct. Determine exact location of each incident or request. Dispatch and track location of Public Safety Officers. Provide pre-arrival and post-dispatch instructions when applicable. Maintain necessary documentation and records. Coordinate with various law enforcement agencies, the fire department, the House Nursing Supervisor, EMS, the operators, alarm companies, administration, maintenance, EVS, guest services, and the Public Safety officer in charge. Performs related duties as assigned.

Position Details :

Under general supervision, perform tasks related to the operation of communication equipment used in receiving, sending, and relaying information in response to Emergency / Non-Emergency calls according to the goals of Mercy Health System, the philosophy of the Sisters of Mercy Standard of Care and Employee Code of Conduct. Determine exact location of each incident or request. Dispatch and track location of Public Safety Officers. Provide pre-arrival and post-dispatch instructions when applicable. Maintain necessary documentation and records. Coordinate with various law enforcement agencies, the fire department, the House Nursing Supervisor, EMS, the operators, alarm companies, administration, maintenance, EVS, guest services, and the Public Safety officer in charge. Performs related duties as assigned.

Qualifications

Experience : Emergency Police Dispatch (EPD) certified by NAED within 90 days of date of hire and Emergency Telecommunicator course (ETC) or successful completion during initial orientation. Required Education : High school diploma or equivalent. Other : Ability to handle highly stressful situations while having extremely good multitasking and communication skills. Ability to prioritize information with logical and rational approach to solving problems. Possess a high degree of self discipline and confidence to control the actions of others in emergency situations. Ability to process information quickly and make decisions that have a direct impact on the safety of patients, visitors, and co-workers. Proficiency with call-creation of emergency and non-emergency incidents to include the following :

• Make decisions quickly and accurately based on prior guidance provided to you.
• Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard.
• Hear, comprehend, summarize, and / or answer questions about information told verbally in short story form.
• Use written information provided on lists (such as an alphabetically-sequenced telephone book).
• Recognize if bits of information, such as addresses or names, are similar or different.
• Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt).
• Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time.
• Evaluate information provided in order to prioritize or categorize incidents.
• Evaluate information and identify the most correct solution based upon that information.
• Determine routes and / or locations using very basic maps.
• Correctly spell commonly-used words that might delay emergency assistance if misspelled.
• Communicate using sentences or phrases that clearly express the intended meaning.
• Read and comprehend written passages.

Working Conditions, Mental and Physical Requirements

Patience, emotional stability and the ability to work in high stress situations are required. Works indoors with adequate temperatures, ventilation, and lighting. Average indoor exposure to noise and disruptions, normal indoor exposure to dust / dirt, and above average stress. Periodically works beyond normal hours and works on an as needed basis. Must be able to sit or stand for long periods throughout the workday, with intermittent period of walking, bending, twisting and reaching. Dexterity ranges from simple coordinated movements of fingers / hand, feet / legs, and torso. Sedentary work, with occasional lifting / carrying objects.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.