Computer systems analyst Jobs in Mesa, AZ

Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.

Why Rosendin?

Committed. Innovative. Engaged.

If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!

YOUR NEXT OPPORTUNITY:

The IT Business System Analyst is responsible for working with end users on a daily basis, tracking issues and supporting the incidents that arise for the sustainability of our Operations/Business Applications and Mobile Applications. The position will work very closely with field employees at the Company to resolve their day to day issues of applications like PTP, About Time, Prolog, Primavera, Plan Grid, SharePoint and BIM360. The position will be part of a professional team providing a single point of contact for the efficient resolution of end-user application problems and requests

WHAT YOU'LL DO:

• Requirement gathering, documentation, exploring existing features for a good fit and implementing new features and enhancements.

• Troubleshoot and resolve Help Desk calls on Applications Operations, Mobile Applications, related hardware and software in a timely manner.

• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.

• Coordinate with Vendor teams to report Bugs and enhancements as requested by the User community.

• Identify potential system problems and escalate to other departments as necessary for resolution.

• Communicate effectively with customers to manage expectations on response time.

• Identify and resolve issues by recommending modifications to business processes.

• Documentation of Training Manuals, functional specifications, and end user requirements.

• Coordinate, and implement plans to test business and functional processes and quality assurance testing.

• Train end users on Operations applications in a classroom setting or over the shoulder review.

• Test software upgrades before rollout to the team.

• Interface with the end users to identify potential needs/opportunities for Software solutions.

• Provide customers with attentive, courteous and informative service.

• The position requires application support during normal business hours starting at least by 7:30 am.

• Create review and maintain detailed process flows, future state design, and functional design documents for the functional area supported.

• The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position's role within the business unit.

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• Basic Knowledge of Mobile Applications, Application Administration activities, BIM 360 Field, Prolog and SharePoint

• Candidate must possess excellent communication, presentation and troubleshooting skills overall

• Candidate must be comfortable training small or large groups of people on Operations Applications like Prolog, Plangrid, About Time etc.

• Strong communication & customer service skills with the ability to stay on task when working independently. Must be able to organize and manage multiple tasks in a fast-paced environment.

• Construction industry knowledge highly preferred

• Must be a self-starter, proactive and be able to interface with end users to prioritize issues

• Knowledge of standard Microsoft software applications, i.e. Word, Excel, Microsoft Project, PowerPoint and Visio required

• Experience in Rollout of mobile applications

• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred

• Ability to prioritize and manage multiple tasks, changing priorities as necessary

• Ability to work under time pressure and adapt to changing requirements with a positive attitude

• Effective oral and written communication skills as required for the position

• Ability to be self-motivated, proactive and an effective team player

• Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others

COMPETENCIES:

• Customer focus

• Computer literacy

• Teamwork

WHAT YOU BRING TO US:

• Bachelor's degree in Information Technology, Computer/Information Science, or related discipline

• Minimum 2 or more years' experience with software applications such as Prolog, BIM 360, Plan Grid, Mobile Applications, Primavera, Plangrid, Bluebeam, etc.

• Can be a combination of education, training, and relevant experience

TRAVEL:

• Up to 50 %

WORKING CONDITIONS:

• General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning

• Noise level is usually low to medium; it can be loud on the jobsite.

• We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.

• Occasional lifting of up to 30 lbs.

YOU Matter - Our Benefits

• ESOP - Employee Stock Ownership

• 401 K

• Annual bonus program based upon performance, profitability, and achievement

• 17 PTO days per year plus 10 paid holidays

• Medical, Dental, Vision Insurance

• Term Life, AD&D Insurance, and Voluntary Life Insurance

• Disability Income Protection Insurance

• Pre-tax Flexible Spending Plans (Health and Dependent Care)

• Charitable Giving Match with our Rosendin Foundation

Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business and your career.

Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.