Job descriptionPlease strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
Bill Rate: MAX CONFIRMED- $55 /hr
MSP Owner: Shilpa Bajpai
Location: Bishop's Gate NJ, CTC or West Chester PA office - 100% ONSITE FROM DAY 1
Duration: 6 months
GBaMS ReqID: 10703714
Note: There are 14 open reqs..Need more profiles
Role: Incident Manager
Experience Required: 6- 8Years
Skills: Incident Management
Role Descriptions:
Incident Manager
Location: Bishop's Gate NJ, CTC or West Chester PA office
Must Have Technical/Functional Skills: Incident Management, SRE and operations engineering, reliability architecture, Automation and observability, executive communication
Roles & Responsibilities
Incident Manager to provide technical leadership for enterprise wide, high severity incidents, problem investigations, and high risk changes, while shaping reliability strategy, governance, and operational standards across complex, distributed platforms.
Drive Incident resolution management by directing cross functional teams through high impact outages, systemic problem resolution, and large scale change events.
Creating scripts in ELK, Grafana, AppDynamics, COP
Auto-executing predefined queries in ELK, Grafana, AppDynamics, COP for real-time issues
Attaching live query outputs (metrics, logs, traces) directly to alerts/incidents
Eliminating manual tool navigation for IM and Alert teams
Enhancing alert systems with contextual intelligence, including metric deviations and anomaly trends, relevant log snippets and patterns, and identifying affected CIs and downstream impacts
Comments for Suppliers: Note: There are currently 14 open positions for this requisition, and new slots have been opened in the Beeline. Kindly support by sharing suitable profiles at the earliest.
The client is looking to close these positions as soon as possible and will be conducting a virtual interview drive early next week.