Counter intelligence Jobs in Springfield, MA

Position Summary:

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information.

As part of the credit delivery team, this person ensures Farm Credit East clearly understands the collateral risk position of loans secured by Personal Property and/or Real Estate. The Certified General Appraiser or Qualified Evaluator becomes an expert in their assigned marketplace(s) and collateral segment(s) and collects quality sales information to build out Farm Credit East’s market intelligence. This person may also work directly with customers to provide valuation information for a profitable fee. All duties are performed within FCA, Uniform Standards of Professional Appraisal Practice (USPAP) and Farm Credit East policies and procedures as applicable.

A good understanding of economic market forces is key, as are excellent communication, collaboration, and customer service skills. This person works closely with fellow valuation, lending, tax, and consulting staff, among others. This person is expected to develop a strong understanding of Farm Credit East’s products and services and make internal referrals that provide valuable solutions to our customers’ business needs.

The value drivers for this role are as follows:

• Provides timely and well-informed valuation information, contributing to Farm Credit East’s loan decisioning, loan growth and an exceptional customer experience.
• Maintains outstanding market intelligence and shares market insights with staff, contributing to the agricultural expertise of the Farm Credit East team.

Come join a collaborative, customer-focused team at Farm Credit East!

Duties and Responsibilities:

Business Development

• Accurately prepares valuation reports and/or appraisals per Farm Credit East and regulatory standards
• Delivers accurate, high quality valuation reports and/or appraisals for a profitable fee, within a timeframe that supports a rapid customer response
• Monitors Personal Property and/or Real Estate sales activity to capture relevant data within your designated marketplace(s)
• Analyzes Personal Property and/or Real Estate sales transactions to build out Farm Credit East’s sales database and market intelligence
• Develops expertise and working knowledge within market segments, serving as a Trusted Advisor

Customer Centricity

• Works collaboratively with teammates to generate cross-selling results and a best-in-class customer experience through a cohesive and holistic approach
• Actively manages sales/market data, customer data, and CRM dashboards to ensure data integrity
• Promotes the Farm Credit East brand in their region
• Embraces the transformation of Farm Credit East through adoption and utilization of new processes, procedures and digital tools with the intent to deliver a high level customer experience
• Encourages strong community commitment contributing to the positive image of the team and Farm Credit East; actively participate in team meetings and events
• Adheres to Farm Credit East time and billing practices and procedures ensuring timely and transparent billing

Job Qualifications and Requirements:

• This position requires a bachelor’s degree in Agriculture, Agri-Business, Economics, Finance, Business or a related field.
• Maintain a State Certified General Appraiser License
• Reside in southern Connecticut or on Long Island as you will serve our Long Island territory. This consists of Suffolk (primary), Kings, Nassau, New York, Queens, and Richmond counties
• We offer hybrid work options after two weeks of employment with Farm Credit East. Hybrid work options are determined based on job role and balancing the needs of the customers, the team, and individual work performance. This will be reviewed based on manager discretion.

Compensation and Benefits:

• Salary range: $50,000-$105,000 commensurate with experience and certification level (if applicable)
• Short-Term Incentive to reward business results
• Retirement Contributions :
  • 401k match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary
  • Defined Contribution retirement plan funded at 2-9% of salary depending on years of service
• Time Off:
  • 15-25 days of vacation leave per year, depending on years of service
  • 12 days of holiday leave per year
  • 7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year
  • Paid Parental Leave: Up to 80 hours of paid leave for birthing, non-birthing, and adoptive parents
  • Family Care Leave: Additional leave options available under FMLA and company policy
• Health and Insurance:
  • Comprehensive medical, dental, and vision plans, including preventive care and wellness programs to support your overall health and well-being
  • Health Savings Account
  • Life insurance at 2x base pay
  • Accidental Death and Dismemberment insurance at 2x base pay
  • Long-term disability insurance at 2/3 base pay
• Additional Benefits:
  • • Tuition reimbursement
    • Continuing education and training
    • Employee Assistance Program offering a wide variety of tools and resources
• Benefits Eligibility
  • • Eligibility Begins: First of the month following your hire date
    • Eligible Employees: Full-time employees working 30+ hours per week; Part-Time employees working 20+ hours per week.

Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, parental status, political affiliation, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening. In compliance with the Americans with Disabilities Act (“ADA”), if you have a disability and would like a reasonable accommodation in order to apply for a position with Farm Credit East, please call 1-800-562-2235 or e-mail FarmCreditCareers@farmcrediteast.com.