DCWP seeks a Microsoft Dynamics / CRM Developer to join its Application Development team within the agency’s Information Technology division. This hands on role supports the agency’s mission critical licensing, compliance, and enforcement systems by designing, configuring, and extending the Dynamics / Power Platform environment and integrating it with internal and external applications.
The CRM Developer will collaborate with senior Technology staff, business analysts, and product owners to deliver secure, scalable, and maintainable solutions that improve operational efficiency and support agency modernization initiatives.
Responsibilities will include:
-Design, configure, and customize the Dynamics platform including entities, forms, views, business rules, workflows, and model-driven apps
- Develop plugins, custom workflow activities, and JavaScript web resources to support complex business logic
- Build and maintain integrations between Dynamics and agency systems using REST APIs, Azure services, and .NET components
- Collaborate with DBAs to design and optimize Dataverse and SQL data structures supporting CRM solutions
- Participate in requirements analysis, solution design, sprint planning, and code reviews
- Ensure all CRM solutions follow agency standards for security, auditability, performance, and maintainability
- Develop technical documentation, deployment scripts, and release notes for CRM enhancements
- Support production releases, troubleshoot issues, and provide Tier-3 application support
- Contribute to modernization efforts including Power Platform adoption, workflow automation, and legacy system integration
- Provide estimates for development tasks and participate in full SDLC activities
COMPUTER SPECIALIST (SOFTWARE) -
Minimum Qualifications
A baccalaureate degree from an accredited college, including or supplemented by twenty-four semester credits in computer science or a related computer field and two years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
A four-year high school diploma or its educational equivalent and six years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
A satisfactory combination of education and experience that is equivalent to or above. College education may be substituted for up to two years of the required experience in above on the basis that sixty semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in or above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.
Preferred Skills
1. Strong knowledge of SDLC methodologies including Agile, Scrum, and DevOps2. 7+ years of hands on experience with Microsoft Dynamics CRM / Dynamics CE (–) including configuration, customization, and solution deployment 3. 5+ years of experience developing C#/.NET components such as plugins, workflow activities, and integration services 4. Experience creating and customizing model driven apps, business process flows, and Power Automate flows 5. Proficiency with JavaScript, HTML, and web resources for CRM UI customizations 6. Strong understanding of Dataverse, entity modeling, relationships, and security roles 7. Experience designing and consuming RESTful APIs, including authentication patterns (OAuth, Azure AD) 8. 5+ years of SQL Server development experience including T SQL, stored procedures, and performance tuning 9. Experience with SSRS or Power BI for CRM reporting (preferred) 10. Experience with Azure Logic Apps, Azure Functions, or Service Bus (preferred) 11. Microsoft certifications in Dynamics , Power Platform, or .NET are a strong plus 12. Strong verbal and written communication skills ability to work independently and manage multiple priorities Selective Certifications: - Microsoft Dynamics Customizations & Configuration - Dynamics Customer Engagement (CE) Developer - Power Platform (Power Apps, Powe Automate) - C#/.Net Application Development - API Development & Integration - Azure Cloud Services (Logic Apps, Functions, Service Bus) - Dataverse/Dynamics Data Modelling
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at class="jobad-residencyRequirement">Residency Requirement
New York City Residency is not required for this position