Customer success manager • quincy ma
As our Customer Success Manager, you'll be the primary advocate and partner for our customers from Day 1 onward.Reporting to the Manager of Customer Success and collaborating closely with our exist... Show more
The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul.The Customer Success Manager acts as the liaison between the Customer and Azul focusing on ensuring our ... Show more
Deals are more competitive than ever! 55% of companies say they have more competitive deals than they did a year ago, and sellers are facing competitors in nearly 7 out of every 10 deals.And yet th... Show more
Do you understand how to meet the needs of high profile high value customers? Are you an advocate for driving customer adoption of your software, raising customer satisfaction and retention? Do you... Show more
Join the market leader in electric power data and analytics solutions.The electrical grid is the largest and most complicated machine ever built.Yes Energy's industry-leading electric power trading... Show more
The expected compensation range for this U.The compensation range for this full-time position applies to candidates located within the United States.Our salary ranges are determined by reviewing ro... Show more
Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work.From rockets to medical devices, we power the parts that move the world forward.This position requires activit... Show more
Customer Success Manager (CSM).As a Customer Success Manager (CSM), you will serve as the primary guide and strategic partner for our customers throughout their entire lifecycle.From onboarding thr... Show more
Customer Success Manager (REX Consultant).HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, d... Show more
Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School.We are building an AI layer that can accurately and scalably synthesize information from... Show more
Strategic Customer Success Manager.FICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions.Join our world-class team today and fulfill your c... Show more
Senior Customer Success Manager.At UpGuard, we are replacing manual security bottlenecks with AI-driven precision.Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billi... Show more
Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day.Do you use apps to get things done in your day-to-day life? We secure them.Ensur... Show more
Commerce empowers merchants of all sizes to sell more and grow faster through our leading open SaaS ecommerce platform.Recognized as a "Best Place to Work" in multiple cities, including Austin, we ... Show more
You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting partnerships and passionate advocates.At Cyvl, you'll own the full customer lifecycle from onbo... Show more
You will own the post-sale success and satisfaction of approximately 10 medium and enterprise sized accounts.You will serve as the lead on these accounts, supporting all aspects of customer health ... Show more
Boston, Massachusetts, United States; United States - Remote.Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies... Show more
Location: Boston Seaport: 3 Days onsite, 2 days remote.Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data, combining storage and data services into a s... Show more
Gryphon AI empowers marketing, customer service, and sales organizations to deliver meaningful revenue growth, .Gryphon ONE is a comprehensive platform that empowers revenue organizations and custo... Show more
Salary: AUD $90,000$110,000 + super Location: Fully remote, operating in an Australian timezone Reporting to: Aaron Leonard, ANZ General Manager.We are a 60-person AI scale-up with a presence acros... Show more
The average salary range is between $ 47,500 and $ 155,625 year , with the average salary hovering around $ 52,500 year .
The average salary range is between $ 65,000 and $ 131,317 year , with the average salary hovering around $ 87,176 year .
As our Customer Success Manager, you'll be the primary advocate and partner for our customers from Day 1 onward. Reporting to the Manager of Customer Success and collaborating closely with our existing team of CSMs, you'll own the end-to-end onboarding experience and drive ongoing adoption, value realization, and renewal. You'll build deep relationships with customers, understand their business goals, and proactively guide them to success with Adaptive. This is an individual contributor role with ample opportunity to shape our customer success practices and grow your career alongside our fast-growing team.
Responsibilities:
Onboarding & Implementation
Lead kickoff calls, discovery sessions, and training to ensure a smooth, efficient product launch.
Customize implementation plans to align with each customer's workflows and objectives.
Develop and maintain onboarding materials: guides, checklists, video tutorials, and FAQs.
Customer Relationship Management
Serve as the day-to-day point of contact, building trusted advisor relationships.
Conduct regular business reviews to track adoption metrics, usage patterns, and ROI.
Identify at-risk customers early and execute retention strategies to maximize renewals.
Adoption & Growth
Analyze customer data to surface upsell and cross-sell opportunities.
Collaborate with Sales on expansion plays and with Product on feature requests.
Champion customer feedback across the organization to inform roadmap priorities.
Process Improvement & Automation
Continuously refine our success playbooks and workflows for scalability.
Partner with Engineering to automate repetitive tasks and standardize best practices.
Implement metrics and dashboards to monitor health scores and team performance.
Cross-Functional Collaboration
Work alongside Support and Engineering to resolve complex issues.
Liaise with Marketing to develop case studies, testimonials, and referenceable success stories.
Share customer insights in weekly leadership meetings to align on strategy.
Qualifications:
3 + years of SaaS Customer Success, Onboarding, or Enablement experience
Demonstrated track record of managing full-lifecycle customer relationships, driving retention and growth
Exceptional verbal and written communication skills, with an ability to simplify complex concepts
Data-driven mindset; comfortable using CRMs, reporting tools, and customer health platforms
Highly organized, self-starter attitude; thrives in a fast-paced, evolving environment
Bonus: experience in construction, real estate, accounting, or related verticals
What We Offer:
Competitive salary plus meaningful equity
Comprehensive health, dental, and vision insurance
401(k) match and flexible PTO policy
A seat at the table in a rapidly scaling fintech startup
Unlimited opportunities for professional growth and leadership
In Office Mandate:
This role requires you to work Monday - Thursday in our Boston office located at 10 High Street.
