Customer support representative serp_jobs.h1.location_city

Now Hiring Dealer Support Representative

Location Fountain Valley, CA

Pay $22 per hour

Schedule (Once trained in the office, work remotely!)

Remote work is subject to change.

5 : 30 AM - 2 : 30 PM PST

7 : 30 AM - 4 : 30 PM PST

A leading automotive company is seeking a Dealer Support Specialist. This temp-to-hire role is a great way to get your foot in the door. Keep reading to learn more.

If you thrive in a fast-paced call center environment, enjoy problem-solving, and have strong customer service skills, this role is perfect for you.

Key Responsibilities

• Handle 80+ incoming calls per day via the toll-free Parts Hotline with professionalism and courtesy.
• Provide timely and accurate parts information to dealerships, regional offices, ports, and PDC operations.
• Resolve urgent backorder issues to prevent vehicle buybacks and maintain high customer satisfaction.
• Assist dealerships with parts ordering, returns, catalog inquiries, and special orders.
• Coordinate with PDCs to resolve mispackaged or damaged parts issues.
• Track and monitor call volume, response times, and resolution metrics to meet performance standards.
• Perform additional duties as requested by management.

Key Performance Indicators

Qualifications

2-4 years in a call center or customer support role

Strong customer service and communication skills

Our benefits package includes medical, dental, vision, and pet insurance, a 401(k)-retirement savings plan, Employee Assistance Program (EAP), commuter / parking accounts, Health Savings Account (HSA), and AD&D insurance, and People Perks (additional employee discounts).

If you're ready to take your career to the next level,-apply today! Click "Apply Now" to get started.

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.

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About Advantage Technical

With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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