Talent.com

Customer support representative Jobs in Springfield, MA

Create a job alert for this search

Customer support representative • springfield ma

Last updated: 3 days ago

Customer Support Expert - Camera Video

ActionLinkENFIELD, CT
Full-time
Quick Apply

Are you passionate about photographic technology? Do you enjoy interacting with people?.Come join our Photography Support Team and take your skills to the next level!.ActionLink is seeking a servic...Show more

Server Support

Outback SteakhouseWest Springfield, MA, US
Full-time

Privacy policy can be found at.At Outback Steakhouse, we believe that people want to be part of something they can be proud of, is fun, and values you.Our goal for you as an Outbacker, which is wha...Show more

Payroll Customer Support Representative

isolvedSpringfield, MA, USA
Full-time

Solved HCM is an industry-leading human capital management technology company that brings together the key workforce functions in one robust, easy-to-use platform, iSolved.Payroll, HR, Time & Atten...Show more

Customer Service Representative - State Farm Agent Team Member

Jo Ann Walk - State Farm AgentEnfield, CT, US
Full-time

With a bachelor’s degree in Business from Missouri State University and a strong commitment to community involvement, I am proud to lead an agency that values teamwork, growth, and service.As a boa...Show more

Customer Service Representative - State Farm Agent Team Member

Chris Wilder - State Farm AgentEnfield, CT, US
Full-time

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!...Show more

Remote Market Research Participants. No Experience (Ideal For Customer Service Representative)

Apex Focus Group LLCWest Springfield, Massachusetts, United States
Remote
Full-time

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in...Show more

Customer Service Representative

Longo Carpet CleaningAgawam, MA, US
Full-time

Longo Carpet Cleaning & Affordable Duct Cleaning – Agawam, MA.Longo Carpet Cleaning & Affordable Duct Cleaning is seeking an.Customer Service Representative.This is a great opportunity to work in a...Show more

Sales Representative

Direct Demo LLCWest Springfield, MA, US
Part-time
Quick Apply

Are you passionate, goal-driven, and love engaging with people?.We're seeking dynamic individuals to join us as Brand Ambassadors to promote Qunol & Zena's premium nutritional supplements on a part...Show more

Personal Support Specialist

ServiceNetSpringfield, MA, US
Full-time +1

Personal Support Specialist 1 or 2– Shared Living Program.Hours per week - 1 Shift on Monday Nights.ServiceNet, a leading Human Services agency, is seeking compassionate, dedicated, and enthusiasti...Show more

CUSTOMER SERVICE REPRESENTATIVE

Family DollarHolyoke, Massachusetts
Full-time

Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.As a Family Dollar Customer Service Representative ...Show more

Customer Service Representative

KellyEnfield, Connecticut, US
Permanent

Customer Support Representative I.Monday – Friday, 8:00 AM – 5:00 PM.We are seeking a motivated and detail-oriented.Customer Support Representative I.This is an entry-level opportunity with full tr...Show more

Customer Service/Sales Representative

Precision AutoWest Springfield, Massachusetts, United States
Full-time
Quick Apply

Customer Service + Sales Role – No Nights No Weekends – Paid Training.Tired of retail hours, nights, or weekends?.Looking for a stable career where you can grow and get paid for your people skills?...Show more

Remote Customer Service Representative – Product Testing

GLOCPASpringfield, Massachusetts
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Sales Representative

Generator Supercenter of Western MassWest Springfield, MA, US
Full-time

Generator Supercenter of Western Mass, 1285 Riverdale St.Power Your Sales Career with Generator Supercenter.North America’s #1 Generac dealer .We are looking for a Residential Generator.This is an ...Show more

Customer Service Representative

Domino's PizzaEnfield, CT
Full-time +1

At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores.Take the first step in joining our team, and you'll find opportunities ...Show more

Sales and Customer Service Representative Remote

HMG CareersHolyoke, Massachusetts
Remote
Full-time
Quick Apply

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more

Customer Service Representative - Remote - 50k-60k/Year

Spade Recruiting USAEnfield, Connecticut
Remote
Full-time

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...Show more

Remote Customer Service Representative $45 per hour

GL1Springfield, Massachusetts
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Remote Customer Service Representative – Product Testing

GLEast Longmeadow, Massachusetts
Remote
Full-time

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Show more

People also ask
The cities near Springfield, MA that boast the highest number of customer support representative jobs are:
Customer Support Expert - Camera Video

Customer Support Expert - Camera Video

ActionLinkENFIELD, CT
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Are you passionate about photographic technology? Do you enjoy interacting with people?

Come join our Photography Support Team and take your skills to the next level!

ActionLink is seeking a service-focused Full-Time Customer Support Expert to help our Global 500 client, Sony, and their PRO Support Division that spans a variety of users of innovative lenses, cameras, professional videography equipment, camcorders, and digital imaging technology. The Camera & Video Support Expert will provide a variety of services for our valued Sony customers and user accounts by offering subject matter knowledge in the areas of inquiries, equipment maintenance/servicing, repair status and costs, processing approvals, no fault troubleshooting, accessory requests, etc. You'll play a crucial role in ensuring customer satisfaction and loyalty while fostering a deep understanding of Sony camera & video products.

This role works onsite at the Sony authorized service facility. It will be embedded directly within the repair group, allowing for close collaboration with the repair team. This collaboration provides quick access to product engineering groups for timely and accurate communication with our customers.

Don't miss out on this opportunity to join a dedicated team of fellow camera enthusiasts!

Schedule and Location:

  • 40 hours per week
  • Monday-Friday; 9:30am-6:00pm
  • Ability to work flexible hours if/when needed; overtime as required
  • Precision Camera & Video Repair (Sony authorized dealer) located at 9 Anngina Drive in Enfield, CT

What we Offer:

  • $18.00 - $21.00 per hour, based on experience
  • Medical, dental, vision, life and prescription insurance plans
  • 401(k) optional retirement savings plan with employer match
  • Paid time off
  • Paid holidays

What you'll be doing:

  • Work in both office and warehouse/repair environment
  • Handle incoming client and customer inquiries and outgoing follow-up through phone and email, including services offered, repair pricing, delivery information, repair status, crafting repair estimates, processing approvals, no-fault-found troubleshooting, additional information required or accessories needed requests.
  • Work with repair and engineering teams as point of contact obtaining necessary technical information to support and/or expedite repair process if necessary.
  • Resolve customer requests, questions and complaints in a timely manner determining best use of resources and if necessary, corrective actions.
  • Handle new account inquiries and forward to the appropriate department(s)
  • Share ideas and suggestions to improve the customer service department
  • Follow the client's scripting and training documentation to handle inquiries.
  • Work with CRM and Process Management Information Systems to analyze situations.
  • Attend training provided by Client to learn Client's imaging equipment models and repair process diagnosis methods.

Qualifications:

  • Photography, digital imaging and technical photographic equipment knowledge preferred.
  • Multi-task oriented with excellent communication and problem-solving abilities.
  • Excellent customer service skills inclusive of handling situations in a professional manner
  • Attention to detail
  • Knowledge of Salesforce and SAP preferred

Requirements:

  • Must be able to use a computer, phone and other standard office equipment
  • Must be mobile and able to sit/stand for 4 hours or more
  • Must be able to lift 30 pounds.

We are an Equal Opportunity Employer