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Customer support representative • usa

Last updated: 2 days ago

Customer Support Representative

Airco Service CompanyTroy, IL, US
Full-time

Customer Service Representative (CSR).Schedule / Expected Work Hours.Full-time, Monday–Friday, 8-hour shifts.Typical hours: 7:00 AM – 3:30 PM with occasional overtime or on-call rotation during pea...Show more

Customer Support Representative

Evo marketingProvo, Utah, United States
Full-time +1

Customer Support Representative (Entry-Level).Hourly, Full-Time or Part-Time.Evo Marketing supports residential pest control services by helping customers get the information and assistance they ne...Show more

Customer Support Representative

HiregyTampa, FL, United States
Full-time

Job ID: 23383 – Server POC (Customer Support / Administrative).Monday – Friday | 9:00 AM – 6:00 PM (1-hour lunch).We are seeking a detail-oriented and customer-focused.This role is ideal for someon...Show more

Customer Support Representative

Refresh of Cleveland LLCAkron, OH, US
Full-time
Quick Apply

Who We Are Refresh provides services to the Multi-family industry, helping large management companies get apartment units ready for a new tenant to move in.Services include bath refinishing, carpet...Show more

Customer Support Representative

Corps TeamMinneapolis, MN, US
Temporary
Quick Apply

Our client, a leader in the power sports industry, is seeking an experienced Customer Support Representative for a 6+ month contract assignment in Plymouth, MN.The schedule is Thursday through Sund...Show more

Customer Support Representative

Culligan - Carbondale, Grand Junction and MontroseCarbondale, CO, US
Full-time

K retirement with company match.Employee discounts for Culligan in-home products.Eligibility for annual recognition and training meetings/events.Culligan Water is seeking an individual experienced ...Show more

Customer Support Representative

Culligan 294VAFront Royal, VA, US
Full-time

Culligan Water is seeking an individual experienced in customer relations.The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related nee...Show more

Customer Support Representative

Astor & SandersLakewood, CO, US
Full-time
Quick Apply

Customer Support Representative.Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a.Customer Support Representative.This is a ...Show more

Customer Support Representative

SPECTRUMSCHENECTADY, New York, United States
Full-time

This role requires the ability to work lawfully in the U.Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing ...Show more

Customer Support Representative

HelloGov AIMiami, FL, US
Full-time
Quick Apply

HelloGov AI is a Miami-based startup transforming how people interact with government services.Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, ...Show more

Customer Support Representative

Culligan 6TXMidland, TX, US
Full-time

Customer Service Representative.Office Manager/ Office Supervisor.The Customer Service Representative is responsible for performing clerical and administrative duties in an office setting and provi...Show more

Customer Support Representative

JustriteAnderson
Full-time

At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet.Our ever-growing po...Show more

Customer Support Representative

Traveling with MchailaSpringfield, IL, United States
Remote
Part-time
Quick Apply

We are seeking a dependable and service-driven .Customer Support Representative.This fully remote role is ideal for someone who enjoys helping others, solving problems, and delivering a positive cu...Show more

Customer Support Representative

Apex SolarToledo, Ohio, United States
Full-time

Customer Support Representative.Apex is a residential solar company focused on helping homeowners lower energy costs and make the switch to clean, renewable power.We believe great customer support ...Show more

Customer Support Representative

KellyWesley Chapel, Florida, US
Permanent

What’s next for you? This great job.Finding a job that fits your lifestyle isn’t always easy.Customer Support Representative.Why you should apply to be a Customer Support Representative.Monday – Fr...Show more

Customer Support Representative

Fred Astaire Dance StudiosTampa, FL, US
Full-time
Quick Apply

We are growing! Fred Astaire Dance Studios® is excited to be adding to our team.We are currently hiring for a Customer Support Representative.Do you enjoy making others smile, helping those around ...Show more

Customer Support Representative

PeopleJoyPhiladelphia, Pennsylvania, United States
Full-time

We're Hiring: Customer Support Representative (CSR).PeopleJoy provides managed education benefits software for employers committed to their people and their purpose.As workforce expectations shift ...Show more

Customer Support Representative

ABBMemphis, Tennessee, United States of America
Full-time

You’ll be empowered to lead, supported to grow, and proud of the impact we create together.Join us and help run what runs the world.In this role, you will have the opportunity to act as the first p...Show more

Customer Support Representative

Transco Railcar RepairMiles City, MT
Full-time

We are looking for a Customer Support Representative that will be responsible for having ongoing communication with customers a to ensure new cars, approvals and dispositions are received in a time...Show more

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Customer Support Representative

Customer Support Representative

Airco Service CompanyTroy, IL, US
30+ days ago
Job type
  • Full-time
Job description
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Customer Service Representative (CSR)


Airco – Troy, Illinois


Schedule / Expected Work Hours


Full-time, Monday–Friday, 8-hour shifts.
Typical hours: 7:00 AM – 3:30 PM with occasional overtime or on-call rotation during peak seasons.


Job Summary


Airco, a leading residential & commercial HVAC/Mechanicals contractor in Troy, Illinois, is seeking a skilled Customer Service Representative (CSR) with 2–4 years of experience to support our service operations team. You’ll serve as the first point of contact for customers, coordinating service calls, scheduling technicians, and ensuring an exceptional customer experience from initial call to job completion.


This is an in-office role that plays a critical part in technician utilization, customer retention, and overall service department performance. The ideal candidate thrives in a fast-paced environment, communicates professionally, and understands the urgency and coordination required in HVAC service operations.


Benefits/Perks


· Competitive hourly pay ($20–$23/hr based on experience)
· Health, dental & vision insurance
· 401(k) with company match
· Paid holidays & PTO
· Ongoing training & system/software development
· Company-branded apparel
· Career growth & advancement track
· Supportive, team-oriented culture
· Year-round stable commercial service work
· Performance-based bonus opportunities


Responsibilities


· Answer inbound customer calls promptly and professionally; gather detailed service information and create accurate work orders.
· Schedule and dispatch HVAC technicians based on priority, skill set, and geographic routing efficiency.
· Coordinate preventive maintenance visits, emergency calls, and follow-up service appointments.
· Maintain accurate customer records, job notes, and service history in CRM/dispatch software.
· Communicate clearly with technicians regarding job details, site access, and scope updates.
· Follow up with customers after service completion to confirm satisfaction and resolve minor concerns.
· Assist with invoice preparation support, service documentation, and administrative tasks within the service department.
· Support seasonal workload surges (summer cooling / winter heating peaks) with professionalism and urgency.
· Participate in occasional on-call scheduling rotation during peak demand periods.


Qualifications


· High school diploma or GED required; associate degree or business coursework preferred.
· Minimum of 2–4 years of customer service experience; HVAC, plumbing, mechanical, or home service industry experience strongly preferred.
· Experience with dispatching or scheduling field technicians is highly desirable.
· Strong phone communication skills with a professional, friendly demeanor.
· Ability to multi-task in a fast-paced, high call-volume environment.
· Proficiency in Microsoft Office and CRM/dispatch software (ServiceTitan or similar platforms preferred).
· Strong organizational skills and attention to detail.
· Reliable attendance and ability to work full-time in-office.
· Valid driver’s license preferred.