Data entry [h1.location_city]
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Data entry • boise id
Data Entry
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Techgene SolutionsBoise, Idaho, United States- [job_card.full_time]
Position : Data Entry
219 West Main Street | Boise, ID 83735
Hourly Pay : 20.00 / hr. on 1099 / C2C | Onsite | F2F interview| 40hr. per week
3 openings-40 hrs / week-8 AM to 5 PM | Duration : 4 Months.
Start : ASAP
Job Summary :
To provide administration services in the areas of Unemployment Insurance (UI).
Duties and Responsibilities :
Incumbents will be proficient in, and perform some or all, the duties in one or more program areas. Typical responsibilities : interviews applicants and elicits and records personal information; determines eligibility for programs or services by applying laws, regulations, policies and precedents; assists customers when using related systems; completes documentation to discontinue benefits or grants from individuals who do not comply with requirements; monitors and validates office documents and services for compliance with department, state and federal requirements; anticipates, identifies and resolves problems delaying delivery of services.
Unemployment Insurance (UI) : reviews applications to determine eligibility for benefits; explains benefit payment options; anticipates and provides detailed and clear instruction regarding processes, rights and responsibilities; primarily answers incoming telephone questions and responds to other forms of communication.
Example of Duties :
- Assist customers by phone, click to chat, or by email to provide detailed and clear instructions regarding unemployment insurance processes.
- Provide employers and claimants with detailed and clear instructions regarding their rights and responsibilities.
- Determine how to best serve a customer, particularly a customer with language, computer literacy, disabilities or other barriers and ensure they are provided quality customer service.
- Provide technical assistance on filing a claim or take staff assisted claims where requested.
- Review claims to determine unemployment insurance eligibility including gathering information through effective interview skills to determine program eligibility.
- Data enter weekly certifications and respond to incoming emails.