Data visualization • olathe ks
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being the...[internal_linking.show_more]
Senior Business Analyst-Kiewit Nuclear Solutions.Location: Remote, US Oak Ridge, TN, US Houston, TX, US Albuquerque, NM, US Atlanta, GA, US Dallas, TX, US Idaho Falls, ID, US Aiken, SC, US Lenexa, ...[internal_linking.show_more]
This is an on-site position supporting mission-critical infrastructure at premier data center facilities.Rates vary based on experience level and project complexity.Emergency and after-hours work m...[internal_linking.show_more]
Do you have a passion for leveraging data to help solve interesting business problems? Kiewit Data Services is seeking a Data Analyst to support the People Analytics function.We are looking for som...[internal_linking.show_more]
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Owns the vision and definition of the product.Serves as the voice of the Customer.Ensures the Scrum Team(s) effort is concentrated on the right priorities based on business value.Defines and convey...[internal_linking.show_more]
City:Olathe State: KS Country: United States of America Category: Operations- Eclipse Advantage Description.Responsible for overall site administration (PO enters, timesheets, etc.Assists in the ad...[internal_linking.show_more]
Remote Work From Home Data Entry Clerk for Entry Level Position.Work at home position for job seekers from virtually any work background who are interested in part-time, side gigs, micro jobs, work...[internal_linking.show_more]
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...[internal_linking.show_more]
DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule....[internal_linking.show_more]
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[internal_linking.show_more]
Join Our Team as a Work-From-Home Data Entry Research Panelist!.Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a variety of skil...[internal_linking.show_more]
We're currently looking for individuals across the country to take part in online paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your f...[internal_linking.show_more]
Driver / operator of company vehicles.Provides courteous and efficient delivery and pick-up of packages.Checks shipments for conformance to FedEx features of service and provides related customer s...[internal_linking.show_more]
Overview We are seeking a full-time Senior Data Scientist at Garmin’s U.In this role, you will be responsible for providing technical leadership and strategic project planning for data science init...[internal_linking.show_more]
The Digital Lending Analyst is responsible for the overall management, configuration, and continuous improvement of CommunityAmerica's Loan Origination Systems (LOSs).Assists with the management of...[internal_linking.show_more]
Overview We are seeking a full-time Senior Data Engineer at Garmin’s U.In this role, you will be responsible for leading administration of technology by contributing expertise in researching new te...[internal_linking.show_more]
Overview We are seeking a full-time Data Scientist 2 at Garmin’s U.In this role, you will be responsible for analyzing complex data sets, developing machine learning models, and collaborating with ...[internal_linking.show_more]
Excelligence Learning Corporation is a privately held education‑services company founded in 1985 and headquartered in Monterey, California.As a global leader in early childhood and elementary educa...[internal_linking.show_more]
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
GEICO is leading the charge in delivering superior customer service across our Contact Center operations, supporting over 9,000 agents in our Auto Service, Sales, Claims, Commercial, and Recreational product lines. We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact center performance.
Position Overview:
We are seeking a highly skilled and motivated Senior Data Insights Analysts to provide world-class analytical support for our Contact Center Workforce Management (WFM) function. In this role, you will leverage data to optimize workforce strategies, improve operational efficiency, and support decision-making across the organization. The ideal candidate will have a deep understanding of contact center operations, data analytics, strong technical skills, and a collaborative mindset, driving transformative results in workforce planning and performance.
Key Responsibilities:
Data Analysis & Insights:
As a Senior analyst, collect, process, and analyze contact center operational data to identify trends, patterns, and actionable insights that drive future proof operational improvements.
Conduct root cause analysis on workforce performance issues, such as service level failures and staffing challenges.
Collaborate with teams developing predictive models to enhance forecasting accuracy and optimize staffing plans.
Reporting & Visualization:
Create and maintain detailed reports and dashboards using SQL, Power BI, Excel, PowerPoint, and other tools to present complex data in a clear and actionable format.
Ensure the accuracy and consistency of workforce metrics across all reporting processes.
Translate actionable analytical findings into recommendations for stakeholders, tailoring communication for both technical and non-technical audiences.
Workforce Planning Support:
Collaborate with WFM leaders to develop data-driven staffing models, ensuring alignment with business goals and operational needs.
Provide analytical insights to support short-term and long-term workforce planning, scheduling, and intraday management.
Identify opportunities to proactively improve capacity planning, staffing efficiency, and cost management.
Performance Metrics & Optimization:
Define, track, and analyze key performance indicators (KPIs) for workforce efficiency, service levels, and operational effectiveness.
Identify and recommend process improvements to streamline WFM operations and enhance productivity.
Benchmark performance against industry standards to inform workforce strategies.
Technology Utilization:
Leverage advanced workforce management tools and data (e.g., NICE, Alvaria, or similar platforms) to enhance forecasting, scheduling, and reporting.
Utilize data analytics software and HR platforms to increase the accuracy and usability of workforce data.
Support the integration of new tools, processes, and technologies to improve operational scalability and data-driven decision-making.
Qualifications:
Education & Experience:
Bachelor’s degree in data Analytics, Workforce Management, Business Administration, or a related field.
Minimum of 4 years of experience in workforce analytics, contact center operations, or WFM-related roles.
Technical Skills:
Proficiency in SQL, Power BI, Excel, and other data analytics or visualization tools.
Experience with workforce management software such as AWS Connect, NICE, Alvaria, or similar platforms.
Familiarity with predictive modeling, data mining, and statistical analysis.
Soft Skills:
Strong critical thinking, problem-solving, and decision-making abilities.
Excellent verbal and written communication skills, including the ability to explain complex data to diverse audiences.
A proactive and detail-oriented mindset with the ability to manage multiple priorities in a fast-paced environment.
Compensation:
$80,000 - $124,000
Work Schedule:
Hybrid - 3 days in office
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.The GEICO Pledge:
Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.
We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
