Database h1.location_city

Job Details

Description

POSITION SUMMARY: Operations Coordinator manages the movement of inventory through the Material Review Board (MRB), manages equipment to, from, and between customer locations, manages relationships with client’s equipment coordinators, maintains the timely input and flow of job reporting and manages communications with shop and management by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages the movement of inventory through the Material Review Board (MRB) by interfacing with Engineering and Operations Manager to ensure levels of lower value and zero value inventories are maximized.
• Manages special shipping and receiving of equipment to, from, and between customer locations by interfacing with customer locations, Shop Supervisor and Operations Manager. Check in returned equipment and generate shipping paperwork for outgoing shipments. Makes independent decisions for equipment allocation between client districts.
• Maintains the flow of job reporting by inputting job reports into Access. Interface with Administration and Operations Manager to collect customer information and to ensure timely invoicing, as needed.
• Processes email and telephone requests for equipment from customers and relays information to customer personnel, sales, and Operations Manager.
• Document monthly equipment status and discuss possible movement with Operations Manager to maximize fleet efficiency.
• Conduct equipment troubleshooting and independent customer site and other job-related audits, as needed.
• Inspect/redress equipment to ensure that it is serviced properly, when necessary.
• Test and maintain equipment for readiness, when necessary.
• Populates and maintains database with job information and reports to Operations Manager notable jobs for generation of Case Histories.
• Receives customer inquiries regarding equipment problems and recommends solutions to Engineering and Operations Manager or sales personnel.
• Must understand and comply with all safety rules and company policies of Oil States Energy Services.
• Work assignments carried out independently and to the highest quality level.
• Travel to client sites to conduct independent analysis of equipment performance and hold client meetings.
• Possesses the authority to formulate, interpret and implement management policies and operating practices.
• Independently develop long- and short-term business objectives for expansion into new growth areas.
• Proficient in all tasks of Tool Technician I, II, II and Lead Tool Technician.
• This position is designated as a safety sensitive position.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be able to read, write and speak in English.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals in English.
• Must possess basic math skills.
• Ability to communicate professionally with people at all levels of the organization and external contacts.
• Basic computer skills utilizing various programs in Microsoft Office Suite; must possess ability to learn company or industry specific applications.
• Must be able to occasionally work extended hours, including weekends, as needed.
• Ability to independently deal with problems involving a few concrete variables in standardized situations.
• Ability to read and comprehend detailed instructions, short correspondence, and memos. Ability to write detailed correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must successfully pass pre- and post- employment drug and alcohol tests per company policy.
• Ability to travel domestically and internationally up to 75% of the time.
• Ability to demonstrate high level of discretion and independent judgment with respect to client matters.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED is preferred
• Associate’s degree (A.A.) or equivalent from two-year college or technical school is desirable.
• Six months to one-year related experience and/or training required, or equivalent combination of education and experience.

CERTIFICATION & LICENSES:

• Valid Driver’s License

PHYSICAL REQUIREMENTS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to frequently lift and/or move up to 50 pounds. Anything over 75 pounds but less than 150 pounds will require either a lifting device or two employees. Anything over 150 pounds will require a lifting device, per HSE guidelines.
• Must be able to work in an environment where exposure to loud noise, vibrations, and bright lights, moving parts and rotating equipment is present.
• Must be able to frequently bend, lift, climb, kneel, push, pull, sit, stand, or walk for extended periods of time.
• Must have good manual dexterity to perform daily tasks and operate machines, computers, or other standard office equipment.
• Must have vision and hearing within normal range.
• Must be able to deal with moderate levels of stress and/or stressful situations to respond to urgent situations.
• Must be able to work in an environment where safety glasses, steel toe boots and ear plugs are required to be worn at all times.
• Must be able to work in an environment of varying climates including warm, hot, and cold temperatures.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following:

Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interest; Able to build moral and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Cost Consciousness: Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Ethics: Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Judgment: Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.

Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Safety & Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.