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Advanced Charging Technologies (ACT) is seeking an experienced Service Manager to lead and elevate our national service operations.This position is responsible for ensuring exceptional customer sup...Show more
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The average salary range is between $ 62,500 and $ 154,878 year , with the average salary hovering around $ 92,698 year .
Advanced Charging Technologies (ACT) is seeking an experienced Service Manager to lead and elevate our national service operations. This position is responsible for ensuring exceptional customer support, efficient field operations, and seamless coordination between internal departments and our dealer service network.
The Service Manager will oversee a broad team that includes Warranty Claims Specialists, Service Dispatchers, Service Coordinators, Parts Specialists, Service Trainers, Customer Support Representatives, and Field Service Technicians. This role requires a hands-on leader with strong communication, organizational, and people-management skills-capable of aligning technical service performance with ACT's high standards for customer satisfaction and product excellence.
Key ResponsibilitiesLead, mentor, and develop the service organization, including technical support, dispatch, warranty, coordination, and field service , high-quality customer support and field , root-cause analysis, and corrective action , dispatch, and service coordination teams to ensure smooth scheduling, resource allocation, and issue , KPI tracking, and standard operating , production, and sales teams to ensure customer feedback informs product and process 's dealer service network, ensuring alignment on service expectations, performance, and , performance trends, and improvement , accountability, and customer-first service.
Qualifications and Experience5-10 years of experience leading service or technical support teams within a manufacturing, automotive, industrial equipment, or dealership , customer-driven , warranty management, parts operations, and customer service best , with the ability to influence and collaborate across departments and levels of the , set measurable goals, and drive (EQ), with a focus on coaching and developing team , mechanical, or charging systems a plus.
Pay : $110,000-$125,000
