Service Manager – Hyundai Motor Company Dealership | Vallejo Hyundai Vallejo Hyundai is seeking a high-performing, process-driven Service Manager to lead and grow our fixed operations department.
This is a leadership role for someone who can drive customer retention, technician productivity, gross profit, operational discipline, and an exceptional ownership experience .
We are looking for a leader who can build culture, hold teams accountable, improve efficiencies, and elevate both CSI and profitability .
Position Summary The Service Manager is responsible for overseeing all daily service department operations, including advisor performance, technician productivity, repair order growth, customer satisfaction, expense control, and departmental profitability.
The ideal candidate combines strong operational discipline with leadership presence and a passion for developing people.
Key Responsibilities Department Leadership & Operations Lead all day-to-day service department operations Drive repair order growth, labor sales, effective labor rate, and gross profit Manage advisor performance, dispatch flow, appointment scheduling, and shop capacity Monitor and improve technician productivity, proficiency, efficiency, and unapplied time Ensure proper workflow, quality control, and reduced comebacks Maintain service department processes, SOPs, and accountability standards Ensure the department is customer-ready, fully staffed, and operational before opening each day Financial Performance Manage departmental P&L and drive fixed operations profitability Control expenses while maximizing labor and parts absorption Monitor key KPIs, including: