Deep learning • cincinnati oh
We are seeking an experienced and highly motivated Customer Support Team Trainer to lead the development and continuous improvement of our customer service workforce.This role is ideal for a season...Show more
Job title Academic Coach Classification Exempt Reports to Principal Organization Unit Support Approved by Human Resources Effective date 4/11/25 Job purpose An effective Academic Coach will spend 5...Show more
Director, Health And Welfare Sales Product Consultant.This role is ideal for someone motivated by pursuing and retaining Workplace Investing clients passionate about Health and Welfare administrati...Show more
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Next Lives at the University of Cincinnati.Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities.Home to more than 53,600 students, 12,000 f...Show more
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The Senior Learning & Development Partner is responsible for partnering with EJM to support the identification of root issues and key learning objectives, design and develop or procure high impact ...Show more
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Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform.AI labs and enterprises use micro1 to train models and build reliable AI agents th...Show more
Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform.AI labs and enterprises use micro1 to train models and build reliable AI agents th...Show more
Gen Nine develops state-of-the-art, hardware and software solutions for healthcare applications.Working at Gen Nine means applying your passion and intellect to help solve some very challenging tec...Show more
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Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform.AI labs and enterprises use micro1 to train models and build reliable AI agents th...Show more
What you'll do** Mercor is partnering with leading AI labs to advance frontier agent evaluations in career and learning.As a Personal Learning & Career Expert, you'll build long-horizon career and ...Show more
To is the #1 peer-to-peer sports lessons marketplace.Our mission is to make getting started.Beginners and intermediate players from across the country trust us to help them find the best.We are ven...Show more
Role Overview** We are seeking expert computer scientists to author and review high-quality academic assessment content for an AI research initiative.You will write and verify rigorous multiple-cho...Show more
Director, Health And Welfare Sales Product Consultant.This role is ideal for someone motivated by pursuing and retaining Workplace Investing clients passionate about Health and Welfare administrati...Show more
The average salary range is between $ 136,238 and $ 207,120 year , with the average salary hovering around $ 165,129 year .
As a Customer Support Team Trainer, you will be responsible for designing, delivering, and optimizing training programs that enhance the effectiveness of customer support representatives. You will play a key role in onboarding new hires, upskilling existing team members, and ensuring that all support staff are aligned with company standards, communication guidelines, and service expectations.
Your responsibilities will include facilitating live training sessions, developing structured learning materials, and creating engaging content such as training manuals, SOPs (Standard Operating Procedures), and knowledge base resources. You will also conduct skills assessments, monitor performance trends, and provide targeted coaching to address knowledge gaps and improve overall service quality.
In addition, you will collaborate closely with team leaders, quality assurance specialists, and operations managers to identify training needs based on customer feedback, support metrics, and evolving business requirements. You will be expected to continuously refine training strategies to improve onboarding efficiency, increase customer satisfaction scores, and strengthen overall team performance.
This role requires a strong understanding of customer support workflows, including ticket handling, escalation management, communication best practices, and the use of CRM or helpdesk systems. Your ability to translate complex processes into clear, actionable training will be essential.
This position is ideal for a results-driven training professional who excels at developing people, improving service quality, and driving measurable success across customer support teams.
