Job description
Essential Duties and Responsibilities: - Coordinate with the Functional Team to gather a detailed understanding of the business requirements. - Participate and provide support in the analysis of the requirements, fit- gap analysis, and the design of the solution. - Define and document the technical design of the solution including facilitating reviews and approvals. - Develop and configure the technical modules including integrations as defined in the technical design document. - Perform thorough unit testing of the developed modules including demonstrating the solution as required. - Provide necessary support during system, integration, performance testing, and end-user training. - May provide guidance, coaching, and training to other employees within job area. Job-Specific Essential Duties and Responsibilities: - Lead the design and delivery of Salesforce solutions with a focus on Service / Health Cloud and Experience Cloud, leveraging Apex, Lightning Web Components (LWC), and declarative capabilities for scalable architecture. - Architect and implement complex integrations using REST/SOAP APIs, Platform Events, and middleware solutions (e.g., MuleSoft), ensuring reliable and secure data exchange. - Develop and enforce robust coding standards, perform code reviews, and optimize performance through bulkification, efficient SOQL/SOSL usage, and governor limit management. - Implement advanced Service Cloud configurations such as Omni-Channel, Case Management, Entitlements, Knowledge, and automation using Flows and Apex triggers. - Build and maintain DevOps practices, including version control (Git), CI/CD pipelines, automated testing (Apex unit tests), and deployment strategies using tools like Copado, Gearset, or Salesforce DevOps Center. - Meet with stakeholders to understand requirements, determine design and perform gap-analysis to identify appropriate deployment strategy. - Evaluate, ensure and recommend appropriate solution is leveraged - platform vs Service cloud. - Brainstorm solutions, conduct architecture and design reviews to support internal teams as well as end clients. - Follow best practices and continuous improvement process to identify future upgrade issues and design consideration. - Respond to technical issues in a professional and timely manner. Minimum Requirements - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. Job-Specific Minimum Requirements: - Bachelor's Degree from an accredited college or university is required - 5 years of Salesforce experience. - While not immediately required, identified candidate must be "clear-able" for both Federal Civilian and DoD environments. - Experience in both platform and cloud offerings including communities - Experience in UI/UX design of Salesforce application. - Experience in configuring Contact Center capabilities like Omnichannel, Skill based routing. - Strong Salesforce Service Cloud experience. - Strong Experience Cloud implementation & customization. - Enterprise Integration skills with AWS Connect and Success KPI. - Agentforce exposure. - Strong DevOps & Release Management. - Problem solving & quick learner. - Lead & Mentor the team. - Excellent Team player. - Strong written, communication, and presentation skills. #techjobs #veteranspage #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 123,440.00 Maximum Salary $ 185,160.00 *
