LOCATION SPECIFIC DUTIES AND RESPONSIBILITIES-
· Monitor and analyze rooms inventory and increase average rate
· Help with staffing needs at the front desk and train agents on the operations of the reservation
department
· Attend meetings to support business operations
· Calculate and prepare room pick-up reports
· Initiate and prepare reports as required
· Handle all reservations aspects of a group, monitor room block, rooming lists, VIP and other
accommodations, and client correspondence relating to reservations
· Support revenue management strategies
· Manage all aspects of reservations including: processing rooming lists, revisions, cancellations,
modifications in both Opera and ihotelier for both group and transient
· Manage all Courtesy and Social Room Blocks
· Complete group set up and all that entails (group summary sheet, rates, shoulder nights,
packages, taxes, routing special requests)
· Collaborate with CP and Sales regarding group contracts and resumes to ensure groups are set
up in compliance (rates, packages match what is contracted)
· Support FOM in management of all LNR accounts
· Build groups in iHotelier/USPS OPERATING SYSTEM and manage interface between ihotelier/
USPS OPERATING SYSTEM and Opera on the group side
· Manage/ oversee hotel inventory and support FOM in sell out/ over sell situations- open/close inventory, balance room type inventory, etc. · Communicates effectively with all team members · Promotes Brand Culture All other duties as assigned by management