Document processor h1.location_city

*Customer Experience Associate - Onsite* *Pay Rate:* $22-$23/hr
*Schedule:* Monday-Friday, 8AM-5PM or 9AM-6PM
*Location:* Carrollton, TX 75010
*Work Type:* On-site
*Placement Type:* Contract-to-Hire
*About the Role* We're looking for a *Customer Experience Associate* to join a high-volume Consumer Direct Lending team. This entry-level role serves as the primary point of contact for consumers throughout the mortgage loan process after their initial conversation with a licensed loan officer. You will play a key part in ensuring an efficient, supportive, and informed customer journey while collaborating with internal mortgage fulfillment teams.
*What You'll Do*
* Handle *inbound and outbound calls* with consumers
* Send and respond to *text messages* (with consumer consent)
* Answer high-volume customer inquiries related to mortgage loans
* Manage a pipeline of *up to 75 active loans*
* Perform data entry, information validation, and documentation tasks
* Communicate via phone, email, and/or chat with customers and authorized third parties
* Monitor work queues and follow up as needed
* Collaborate with internal departments to resolve issues or expedite processing
* Perform preliminary research to resolve customer questions
* Escalate complex issues to senior team members or supervisors
* Meet established performance, productivity, and quality standards
* Adhere to all policies, procedures, and regulatory guidelines
* Support additional duties as assigned
*MustHave Skills*
* Customer service experience
* Call center experience
* Mortgage experience (originations or servicing)
* Banking or financial services background
*Nice-to-Have Experience*
* Loan processor
* Loan closer
* Loan officer
* Call center experience within financial services or banking
*Qualifications*
* Mortgage/financial services call center background preferred
* Basic understanding of Federal, State, or Local mortgage regulations is a plus
* Strong attention to detail; ability to work independently
* Comfortable working in a fast-paced environment
* Excellent communication and problem-solving skills
* Strong judgment and ability to resolve routine issues
* Timemanagement skills with the ability to meet deadlines
* Proficiency in Microsoft, Google, and general computer applications
* Strong negotiation and conflictresolution abilities
*Work Environment*
* Onsite role
* Monday-Friday schedules: 8AM-5PM or 9AM-6PM
* Voluntary weekend overtime may be availab
*Job Type & Location*This is a Contract to Hire position based out of Coppell, TX.
*Pay and Benefits*The pay range for this position is $22.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Coppell,TX.
*Application Deadline*This position is anticipated to close on Mar 31, 2026.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.