Document processor h1.location_city

Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Job Overview

At BD, we are the pioneers of possibility, driving advancements in the health sector with our innovative medical technology solutions. We are in search of a dedicated and enthusiastic Document Coordinator to join our team. This position involves playing a key role in facilitating effective communication and ensuring streamlined operations within our organization. Your efforts will be pivotal in realizing our ambitious targets and upholding our distinguished reputation for excellence.

Requirements

• Professionally interact with healthcare providers to acquire medical documentation and troubleshoot customer inquiries

• Develop and maintain comprehensive knowledge of medical supplies and insurance guidelines

• Identify and professionally resolve customer service-related issues

• Collaborate with the Customer Care team to support customer service initiatives aligned with company goals

• Meet or exceed daily, weekly, and monthly targets in accordance with efficiency measurements

• Adhere to compliance standards, including Medicare guidelines, HIPAA, and ACW

• Provide backup support to the Care Coordinator as needed

• Cultivate positive connections with healthcare providers to nurture enduring working partnerships

• Maintain a positive work environment that embodies BD's philosophy of professional excellence, teamwork, and integrity

Education

High school diploma or equivalent; one to two years of relevant experience and/or training; or an equivalent combination of education and experience.

Skills

• Ability to read, analyze, and interpret medical supply publications, technical procedures, and training materials

• Excellent written and verbal communication skills for internal and external correspondence

• Strong analytical and problem-solving abilities to interpret instructions and forecast workflow processes

• Proficiency in Microsoft Office applications, database software, and call center telecommunications software

• Flexibility to work evening shifts, weekends, and overtime as needed

Compensation

BD offers a competitive compensation package commensurate with experience and qualifications.

Company Overview

We enable the imaginable. BD ranks among the leading global players in medical technology. Our mission to advance health globally is a substantial task that demands the collective imagination and dedication of everyone involved in the process, from conception to promotion of billions of MedTech products annually. We attribute our continuous evolution to the human touch within our diverse global teams. Join us to experience a nurturing environment that fosters learning and personal development. Embrace the chance to become a maker of possible with us!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health.