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ServiceNow Application Analyst

Innova SolutionsRochester, Minnesota
[job_card.full_time]

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Western DigitalRochester, MN, United States
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MercorRochester, Minnesota, US
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SuperAnnotateRochester, Minnesota, US
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Horizontal TalentRochester, Minnesota, US
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ServiceNow Application Analyst

ServiceNow Application Analyst

Innova SolutionsRochester, Minnesota
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  • [job_card.full_time]
[job_card.job_description]
A client of Innova Solutions is immediately hiring for a ServiceNow Application Analyst

Position type: Full-time, Contract
Duration: 6 + Months
Location: Remote

As a ServiceNow Application Analyst, you will:

We are seeking a Senior ServiceNow Application Analyst to support and enhance our ServiceNow platform with a strong focus on the Timekeeping module, reporting, and dashboard development. This role is critical to addressing a current capability gap on the team and will play a key part in delivering actionable insights to leadership through data-driven reporting.

Required Skills & Experience:
  • ServiceNow Citizen Developer or ServiceNow Architect certification is required for this role.
  • Strong hands-on experience with ServiceNow, including independent navigation, configuration, and analysis within the platform
  • Proven experience implementing and supporting the ServiceNow Timekeeping module (required)
  • Demonstrated ability to design and build ServiceNow dashboards and reports that deliver meaningful metrics and insights to leadership
  • Experience creating data rollups and analytics for: SLA reporting Capacity management dashboards
  • Strong analytical skills with the ability to interpret operational data and present it in a clear, executive-friendly format
  • Experience working with stakeholders to understand reporting needs and translate them into actionable ServiceNow solutions

Key Responsibilities:
  • Serve as the primary analyst for the ServiceNow Timekeeping module, supporting configuration, enhancements, and day to day functionality
  • Design, build, and maintain ServiceNow dashboards and reports to deliver operational metrics and executive-level insights
  • Develop and manage SLA reporting and capacity management dashboards, including data rollups and trend analysis
  • Analyze operational and performance data to identify gaps, risks, and improvement opportunities, presenting findings in an executive-friendly format
  • Collaborate with business and IT stakeholders to gather requirements and translate them into effective ServiceNow reporting and reporting solutions
  • Work independently in a remote environment to deliver high-quality outputs while ensuring data accuracy, consistency, and platform best practices

The ideal candidate will have: Proven hands on experience with ServiceNow, particularly the Timekeeping module, strong expertise in executive level dashboards and reporting, and a ServiceNow Citizen Developer or Architect certification.



Thank you!

Saurav Kumar
+1


PAY RANGE AND BENEFITS:
Pay Range*: $60 - $65 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).