Ehs manager h1.location_city

The
General Manager is the Front and Back of the House leader with full business
responsibility for a QSR restaurant. This role represents the brand within the community and is accountable for operational excellence, financial performance, guest satisfaction, and team development.
The General Manager builds, leads, and develops a high-performing leadership
team including the AGM, Shift
Supervisors, and restaurant team members across BOH and FOH.

Essential Duties and Responsibilities Operational
Leadership

·
Drives daily execution excellence across BOH and FOH operations to consistently
deliver quality food, speed, and service.

·
Oversees all restaurant operations, ensuring adherence to company systems,, procedures, and operational
standards.

·
Manages financial performance, including sales, labor,
food cost, inventory, and controllables, to meet or exceed business scorecard goals.

·
Manage third-party delivery services and ensure same
quality of food and guest service Identifies operational opportunities and implements action plans to improve
performance, efficiency, and profitability.

Training & Leadership Development

·
Builds a strong leadership pipeline
by training, coaching, and developing AGM and
Shift Supervisors.

·
Ensures all team members receive
proper onboarding, role-specific training, and
ongoing skill development.

·
Manages all training
requirements for team members through
Ole Academy and other sources.

·
Leads by example
through hands-on coaching,
performance feedback, and reinforcement of company vision and
values and expectations.

·
Regularly discusses performance and supports career
development planning for leadership team members.

Service Standards
& Compliance

·
Champions exceptional guest service by setting clear
expectations and leading guest recovery for
restaurant-level concerns.

·
Ensures compliance with all food safety, health
department, Cal/OSHA, wage and
hour, and employment regulations.

·
Maintains a safe,
secure, and healthy
environment by enforcing
sanitation standards, and safety procedures.

·
Responsible to manage
guest sentiments via in-person feedback
and other reviewing sources,
i.e. Yelp, Google, Tattle, etc.

·
Ensures required certifications (e.g., Food Handler)
and operational audits
are completed accurately and on time.

Team Leadership &
Scheduling

·
Recruits, interviews, selects,
and retains top talent through
ongoing sourcing and engagement efforts.

·
Creates effective schedules that align staffing
levels with business
needs while maintaining labor
targets.

·
Manages attendance, performance accountability, and corrective action in
partnership with HR and Area Coach as needed.

·
Fosters a positive, respectful, and inclusive work environment that promotes
teamwork and retention.

Safety, Compliance & Facility Oversight

·
Maintains a safe,
secure, and healthy
environment by enforcing
sanitation, food safety, and
workplace safety standards.

·
Ensures compliance with all applicable laws and regulations, including health
department, Cal/OSHA, wage and hour, and employment requirements.

·
Conducts routine checks
of BOH and FOH areas
to identify safety,
cleanliness, or facility
concerns.

·
Oversees facility condition, security systems, and the coordination of maintenance needs.

Collaboration & Communication

·
Communicates daily with the Area Manager regarding performance, priorities,
challenges, and action plans.

·
Partners with support
teams (HR, Training, Operations, Facilities) to ensure
alignment and execution of company initiatives.

·
Promotes open, clear,
and consistent communication with team members
to support engagement and
operational success.