Embedded engineer • glendale ca
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The average salary range is between $ 99,686 and $ 150,000 year , with the average salary hovering around $ 115,009 year .
About the Opportunity:
Our client is an established technology and security solutions provider supporting enterprise environments and mission-critical operations. They are seeking an Embedded Security Technology Engineer to support client satisfaction through technical expertise, proactive service delivery, and operational excellence.
This individual will work across support, project execution, systems administration, and client engagement while helping maintain and improve enterprise security and operations environments.
Key Responsibilities
Customer Support & Service Delivery
• Deliver exceptional client support through ticketing systems and service requests.
• Troubleshoot and resolve advanced technical issues remotely and onsite.
• Communicate clearly with stakeholders regarding issue resolution and service updates.
Technical Operations
• Support enterprise environments including servers, desktops, display systems, control platforms, and related infrastructure.
• Track and manage support activity through ticketing and documentation platforms.
• Maintain service records and ensure adherence to response expectations.
Preventative Maintenance & System Administration
• Perform recurring system maintenance activities including:
Project Support & Deployment
• Assist with implementation and deployment activities across enterprise environments.
• Support installation and configuration of:
Communication & Risk Management
• Provide regular status updates on support requests and projects.
• Escalate and resolve complex technical issues.
• Participate in root cause analysis and process improvement efforts.
• Maintain accurate reporting and administrative documentation.
Team Collaboration
• Participate in an on-call support rotation.
• Partner cross-functionally to support business objectives.
• Contribute ideas that improve systems, workflows, and customer outcomes.
Professional Development
• Maintain awareness of emerging technologies and pursue ongoing technical development.
Required Experience
• 5+ years supporting enterprise security, operations, IT infrastructure, or similar technical environments.
• Experience supporting client-facing technical environments.
• Ability to adapt and learn new technologies quickly.
• Willingness to support occasional after-hours work and travel.
Preferred Experience
• Enterprise video management systems (Milestone XProtect)
• Access control platforms
• Security operations or command center environments
• Audio visual technologies
• Visualization environments and display technologies
• Ticketing and service management platforms
• Managed services or technical support environments
Preferred Skills
• Strong communication and customer engagement skills
• High ownership mentality
• Strong troubleshooting and analytical skills
• Detail-oriented execution
• Ability to work independently and collaboratively
Preferred Certifications
Industry certifications related to security, networking, AV, infrastructure, or enterprise systems are a plus.
Competitive compensation, benefits package, retirement offerings, and additional employee programs.
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